Scott is professional.
He knows his job. He also is human and makes you feel at ease. Palm Chevy is the only one I use.
He knows his job. He also is human and makes you feel at ease. Palm Chevy is the only one I use.
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by MMHKCH52
Verified Customer
Verified Customer
Service Price Transparency
You guys are great with people keep up the good work.
they always take good care of My car
they always take good care of My car
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by CHRISTOPHERMAXEY676
Verified Customer
Verified Customer
Service Price Transparency
Great people, great service done in a timely manner.
Everyone is friendly and wants to help you!
Everyone is friendly and wants to help you!
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by RWIDICK1963
Verified Customer
Verified Customer
Service Price Transparency
Scott Kelly was very professional and advised me that
Chevrolet gave me 7 addt'l free oil changes!
Chevrolet gave me 7 addt'l free oil changes!
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by Jodel
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Palm Chevrolet responded
Thank you, Jodel, for sharing your positive experience with Palm Chevrolet and Scott. We are thrilled to hear that Scott provided you with excellent service and informed you about the additional free oil changes from Chevrolet. We appreciate your feedback and look forward to continuing to serve you in the future.
Sincerely,
Wayne Bogle
Parts and Service Director
Was in and out very quickly, and I was asked if I would
like some water or coffee very good customer service
like some water or coffee very good customer service
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by MAYNARD.CHRISTINE
Verified Customer
Verified Customer
Service Price Transparency
May 17, 2024 -
Palm Chevrolet responded
Thank you for the kind words! I'm glad to hear you had a fast and pleasant experience at Palm Chevrolet. I always strive to provide excellent customer service and make your visit as comfortable as possible. I look forward to serving you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
The only thing I might add regarding the dealership
overall service. Many of us have a single vehicle and encounter difficulty getting rides to and from the dealership. There was a time when a courtesy
overall service. Many of us have a single vehicle and encounter difficulty getting rides to and from the dealership. There was a time when a courtesy van operated all day long. Palm Chevrolet strongly needs to consider reinstituting that service.
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by lee34476
Verified Customer
Verified Customer
Other Employees Tagged:
Matt
May 17, 2024 -
Palm Chevrolet responded
Thank you for your valuable feedback on our services at Palm Chevrolet. We appreciate your suggestion regarding the courtesy van service. At Palm Chevrolet, we always strive to enhance the customer experience, and we will definitely consider your input for future improvements. We look forward to welcoming you back and providing exceptional service.
Sincerely,
Wayne Bogle
Parts and Service Director
Dropped my truck off on a Monday (0700 hrs), took till
Wednesday to hear back, was told it needed parts, parts weren't available. I asked about possible financing, I didn't use the link after all, then I
Wednesday to hear back, was told it needed parts, parts weren't available. I asked about possible financing, I didn't use the link after all, then I get a call the next for permission to proceed with the work.....?? Really?? That was Thursday, was told it would be ready Friday, got no call till later that it would not be ready till Monday. Do you honestly think I would be inclined to bring my truck back in for a visit? Ponder that thought.
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by abn82tmcc
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2024 -
Palm Chevrolet responded
I understand your frustration with the delays and miscommunication during your service visit. I strive for efficiency and clear communication, so your concerns are taken seriously. Please contact me directly to discuss this further. I aim for the highest standards and hope to have the opportunity to make things right. Thank you for bringing this to my attention.
Sincerely,
Wayne Bogle
Parts and Service Director
The dealership is nice but the professionalism and the
common courtesy is far from the average. You would think obe would greet you with a simple hello when you walk into the service area but no they look
common courtesy is far from the average. You would think obe would greet you with a simple hello when you walk into the service area but no they look at you with discuss and not say a word.
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by ABEVASQUEZ2
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2024 -
Palm Chevrolet responded
I appreciate you taking the time to share your feedback with us. This is definitely not the standard of customer service I aim to provide at Palm Chevrolet. Please reach out to me directly so I can address your concerns and work towards making improvements. Your satisfaction is important to me, and I value the opportunity to better serve you in the future.
Sincerely,
Wayne Bogle
Parts and Service Director
Great people to work with!
Plus the coffee is good too along with the advice that was given to me
Plus the coffee is good too along with the advice that was given to me
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by Win32686Fl
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2024 -
Palm Chevrolet responded
Thank you! I appreciate your kind words about your experience with us at Palm Chevrolet. I'm glad you found our team helpful and enjoyed the coffee. I look forward to assisting you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
I continue to use Palm Chevrolet Of Ocala because of
Scott Kelly! He is punctual, polite, and communicates extremely effectively! He is a true asset to the dealership.
Scott Kelly! He is punctual, polite, and communicates extremely effectively! He is a true asset to the dealership.
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by miranda12
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2024 -
Palm Chevrolet responded
Thank you for your kind words! Scott is a great asset and I am glad to hear he provided an excellent experience for you. I look forward to servicing you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
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