Felipe Alfaro | Page 22

Most are very friendly and helpful. They have improved on not keeping customers on hold. They have improved on not keeping customers on hold. More

by creator97 Verified Customer Verified Customer

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We worked numbers Made a deal Family friendly I would definitely recommend Joselyn keys for another yearly best seller trophy definitely recommend Joselyn keys for another yearly best seller trophy More

by sergionoe66 Verified Customer Verified Customer

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Incredibly nice, the maintenance check on my vehicle went very smooth. Professional staffs. Thank you so much. very smooth. Professional staffs. Thank you so much. More

by COGHOMEH Verified Customer Verified Customer

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The whole experience was a nightmare and continues to be a nightmare as my car was damaged during the process. The whole saga would take forever to explain. It’s never ending and now I have to bring it in a a nightmare as my car was damaged during the process. The whole saga would take forever to explain. It’s never ending and now I have to bring it in again next week for repairs of 2 dents and scratches. The whole ordeal was very upsetting and isn’t over yet. If you need the whole story and explanation for my frustration feel free to contact me. More

by cindyt53 Verified Customer Verified Customer

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Felipe Alvaro is phenomenal at taking care of his customers. He is so understanding when a customer is frustrated. He has helped me in such a way that I have decided to stay with Chevy for my next SU customers. He is so understanding when a customer is frustrated. He has helped me in such a way that I have decided to stay with Chevy for my next SUV. I was thinking of changing to Toyota down the street. More

by gnanno1 Verified Customer Verified Customer

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This is an update from my previous review. After my last experience and review I was immediately contacted by the service center manager, Felipe. He throughly explained why the oil change was After my last experience and review I was immediately contacted by the service center manager, Felipe. He throughly explained why the oil change was actually needed at that time, the GM process and procedure regarding my car issues and what could be a possible issue with the car. Which was very much appreciated! On Monday I went back to the dealership for the follow up that Felipe explained I needed in our phone conversation. They did the checks that the car needed and explained to me what the next steps would be for my car issues. I appreciate the initial callback, the more detailed explanation this visit. I will need to go back to the dealer again once service parts are delivered and I hope to have another positive experience. More

by krislove8214 Verified Customer Verified Customer

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Super bad experience, my transmission is still bad, they broke my antenna, a car cover, scratched my hood, discarded used tires (with a discount for 4 others). I don't know what is happening in my truck, or broke my antenna, a car cover, scratched my hood, discarded used tires (with a discount for 4 others). I don't know what is happening in my truck, or is it because of the comments, but we must have a commitment to each of the clients. More

by ardhiyas Verified Customer Verified Customer

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Ever since 2020 when I bought my 2013 Chevy Cruze I have been having my car inspected and oil was changed every 3 months. Have been very happy with the service department. been having my car inspected and oil was changed every 3 months. Have been very happy with the service department. More

by stereogary Verified Customer Verified Customer

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Very professional and did what he said he would definitely use the dealer again in the future definitely use the dealer again in the future More

by VMILLSAP Verified Customer Verified Customer

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Setting up service was easy and convenient for my schedule. Waiting area was very nice. No issues. schedule. Waiting area was very nice. No issues. More

by FG_1235 Verified Customer Verified Customer

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