Farle Lutian
Farle  Lutian at Town East Ford
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Farle Lutian | Page 2

Internet Sales Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

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5.0
274 Reviews

I provide world class customer service before and after the sale. I am committed to bring transparency in every car deal. I treat customers like family. Accomplishments: Over all Salesman of the Month Salesman of the Month Over all Champion - Customer Service No. 15 in the Region - Employee Excellence Award Level 3 No. 5 in Berkshire Hathaway Automotive Fleet Sales

Dealership Experience

12 yrs, 1 mo

Industry Experience

18 yrs, 1 mo

Specialties & Trainings

Level 3 Ford Certified

5.0

274 Reviews

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274 Reviews of Farle Lutian

April 11, 2024

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Employee Rating

Price was on the high side but, they helped get my car on the road again quickly. More

by MICHAEL_SIMISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Town East Ford responded

Thank you for your honest feedback. We appreciate you letting us know about your experience. We understand that cost is a major consideration, and we continually strive to offer competitive pricing while maintaining the high quality of service our customers expect. We're glad we were able to get your car back on the road quickly – that's definitely a priority for us! Thanks for choosing Town East Ford!

April 10, 2024

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I have never had a better experience in buying a car. Great salesman and great finance manager. More

by mike.gaddis
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Anuj Singh

April 07, 2024

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This is my second purchase from Town east ford over the years, and each time the experience has been top-notch. Farle Lutian, my sales contact is always professional, friendly, and never pushy. The fina More

by faye dizon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anuj Singh, Tony Aguirre

Apr 08, 2024

Town East Ford responded

Thank you so much for the fantastic review! We are thrilled to hear that you've had not just one, but two top-notch experiences at Town East Ford! It means a lot to us that you keep coming back. We take pride in having a professional, friendly, and helpful team, and we're so happy that Farle, Anuj, and Antonio all exceeded your expectations. Farle's no-pressure sales approach is something we strive for, and Anuj and Antonio's dedication to finding the best financing options for our customers is truly commendable. We appreciate you recommending Town East Ford so highly – even offering us 10 stars if you could! While we may not have a 10-star rating system, your kind words are the highest praise we can receive. We look forward to seeing you again in the future!

April 07, 2024

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I have purchased many cars over the years - Farle Lutian from Town east ford is by far the easiest and most knowledgeable person to work with. His passion in the car shows - he doesn’t mess around with cars More

by Edizon13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anuj Singh, Tony Aguirre

Apr 08, 2024

Town East Ford responded

Thank you so much for the fantastic review! We are incredibly happy to hear that your experience at Town East Ford was exceptional, especially since you've purchased many cars in the past. It means a lot to us that you consider Farle to be the best you've worked with! Farle's passion for cars and commitment to quality are truly admirable. We're lucky to have him on our team, and we know our customers appreciate his no-pressure approach and focus on finding the right car for their needs. Anuj's dedication to securing you the best financing options is a valuable asset to our team. We're happy to hear he played a key role in making your purchase possible. Thank you for mentioning Antonio's kindness and professionalism. We strive to create a welcoming and positive experience for all our customers, and Antonio exemplifies that commitment. We are so grateful for your loyalty and that you'll be back to see us again! Farle, Anuj, Antonio, and the entire Town East Ford team appreciate your business.

March 30, 2024

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By far the BEST EXPERIENCE I HAVE EVER HAD at a car dealership. Worth the drive from midland. Farley , drew , Matt and Ray for an amazing job. I’m referring all friends and family to y’all yall helpe More

by Baileefarland20
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 01, 2024

Town East Ford responded

Wow! Your review absolutely made our day! It means the world to us that you had the BEST EXPERIENCE you've ever had at a car dealership here. That's exactly what we strive for, and your willingness to drive all the way from Midland tells us we achieved it! We'll be sure to pass your kind words on to Farley, Drew, Matt, and Ray – they'll be thrilled to hear how much they impressed you with their helpfulness, kindness, and phenomenal customer service. We're so happy that they were able to win you over to the Ford brand! Their dedication to making you feel comfortable and heard throughout the car-buying process is truly commendable. Your comment about becoming a loyal customer "as long as dogs have four legs" made us smile. We hope to continue providing you with exceptional service for many years to come, and we appreciate you referring your friends and family to us! Thank you again for choosing Town East Ford and for taking the time to write such a fantastic review. We look forward to seeing you again soon!

March 30, 2024

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sales people and business managers listened to what I wanted and my concerns and were great at explaining everything. I live very close to this dealer and it is really mentally comforting to work out a d More

by W_SGARD703
Recommend Dealer
Yes

Other Employees Tagged: Ozzy Ortiz, Anuj Singh, Diana Maldonado , Craig South

Apr 01, 2024

Town East Ford responded

Thank you for taking the time to leave this review! We at Town East Ford are thrilled to hear about your positive experience. We strive to build trust and lasting relationships with our customers. Your feedback lets us know we're on the right track! Thank you again for choosing Town East Ford. We look forward to being your trusted automotive partner for many years to come!

March 17, 2024

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Farle was excellent to work with and very accommodating. The vehicle I bought appears to be in excellent condition. More

by Arthurw64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ozzy Ortiz

Mar 18, 2024

Town East Ford responded

Hi Arthur, Thank you for your review. We are pleased to hear that Farle provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 16, 2024

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Very great experience they took care of me only thing is I didn’t get led headlamps and tail lights but everything else was very good. More

by Eli Conde
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Hall, Anuj Singh , Patricia Breakfield

Mar 18, 2024

Town East Ford responded

Hi Eli, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 12, 2024

Dealership Rating
Employee Rating

He was the nicest car salesman I've ever worked with. Was not planning to buy that day but he made me feel comfortable and solid in my decision and made the process very comfortable. More

by Daniel.Dorminy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Powell

March 04, 2024

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Employee Rating

Overall, my experience at Town East Ford continues to be nothing short of exceptional. I want to extend my gratitude to the entire team for their dedication to customer satisfaction. I will not hesitate to More

by Bstill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt DeAnda, Steve Powell

Mar 04, 2024

Town East Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

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