Fabian Salazar | Page 7

This was my first time taking my new Volvo in for service (purchased approximately 6 weeks ago). One of my tires showed low on air and I just thought it was because of the colder weather moving in. Turns ou (purchased approximately 6 weeks ago). One of my tires showed low on air and I just thought it was because of the colder weather moving in. Turns out I had a nail in my tire. DaeJon placed me in a new loan vehicle as my service advisor, Fabian, had to order the tire. When I picked up my car a day later the sweet and kind Porter (who remembered my name) helped me transfer my belongings from one vehicle to the other, my car was washed and I was on my way. Great first impression of the Service Department. Thank you Crest Volvo! More

Report | Print

Great experience from service to sales to financing. Everyone was friendly and knowledgeable and made the experience fun. My only opportunity for improvement is how long the process takes - 3-4 hours wa Everyone was friendly and knowledgeable and made the experience fun. My only opportunity for improvement is how long the process takes - 3-4 hours was a lot. More

by TANYA_MORRIS Verified Customer Verified Customer

Report | Print

I am always so impressed by the level of customer service Crest consistently provides. As a leader in a fortune 50 company, I'm frankly jealous and curious if this is unique to Crest or consistent across Vol Crest consistently provides. As a leader in a fortune 50 company, I'm frankly jealous and curious if this is unique to Crest or consistent across Volvo as well how Crest has cultivated this culture. Fabian and Mark in the service center both made me feel as if I was a famous person and connected me with Mark who is helping me plan my next vehicle purchase. Caden gave me his time to test drive a cx60 while mark was away for lunch and was so knowledgeable about the product he supports. I don't know the name of the two ladies in the loaner department but they both two just really made me feel comfortable and were so helpful. More

Report | Print

Fabian is awesome and had great follow through on the service of my XC90. Thank you service of my XC90. Thank you More

Report | Print

I brought my XC90 in for a key replacement. Seems you shouldn’t put them through the washing machine, go figure. Fabian was friendly and knowledgeable. Helped get me into a loaner and went over Seems you shouldn’t put them through the washing machine, go figure. Fabian was friendly and knowledgeable. Helped get me into a loaner and went over the process and discussed other maintenance items with me. He stayed in regular communication and the key replacement was less than quoted over the phone. When does that ever happen? They got my car fixed up and the service technician found a safety issue that needed to be addressed. They took care of my car and me. Highly recommend both Crest Volvo and Fabian. Thank you. More

by vinegm Verified Customer Verified Customer

Report | Print

Everyone was so helpful and service was great! They were quick about getting me a loan car so I could be on my way! They were quick about getting me a loan car so I could be on my way! More

by leonj Verified Customer Verified Customer

Report | Print

Greg was amazing to work with. My experience with Crest volvo was great to start with and working with Greg made it even better. My experience with Crest volvo was great to start with and working with Greg made it even better. More

by CantExpose121 Verified Customer Verified Customer

Report | Print

Mark was amazing! Incredibly communicative, courteous, and helpful. Service is a dying art, but Mark and Crest left me a believer that it’s still alive and well in Fri Incredibly communicative, courteous, and helpful. Service is a dying art, but Mark and Crest left me a believer that it’s still alive and well in Frisco, TX! More

by MJR3434 Verified Customer Verified Customer

Report | Print

Very professional. Took care of my car’s maintenance very efficiently. Check in and check out was smooth. Super friendly! Took care of my car’s maintenance very efficiently. Check in and check out was smooth. Super friendly! More

by KESLEDGE Verified Customer Verified Customer

Report | Print

Very good customer service but product is defective and issue was fixed but it doesn’t work issue was fixed but it doesn’t work More

by Kelvitoh Verified Customer Verified Customer

Report | Print