Erica Ortiz | Page 3

During the initial service appointment there was a diagnosis by the tech that turned out to be a mis-diagnosis upon my return to have the issue fixed and I was informed by Landon S. whom was my servi diagnosis by the tech that turned out to be a mis-diagnosis upon my return to have the issue fixed and I was informed by Landon S. whom was my service advisor, after I dropped off my car and returned to retrieve items from it. I spoke with Erica Ortiz, service director, and she explained what happened and offered gas for my inconvenience. Honestly, this shook my confidence in Toyota of Tampa Bay, even though I did appreciate the attention to the matter by Erica. More

by tootsieroll1058 Verified Customer Verified Customer

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Horrible experience when it comes to servicing your vehicle at this location you take it in for your typical maintenance and then they turn around and give you astronomical work order reports which doe vehicle at this location you take it in for your typical maintenance and then they turn around and give you astronomical work order reports which doesn't make any sense 60 days prior they gave your vehicle the green light which means no issues were found after purchasing my vehicle I had numerous issues with my vehicle... beware if you have an extended warranty and they are aware of it they are going to always find issues with your vehicle when going in for simple things as an oil change just to commit fraud against your extended warranty by causing issues with your vehicle when your vehicle is perfectly fine always get a second opinion and do not go to this location all my family members have had issues with this location More

by MCNEARJOLINE Verified Customer Verified Customer

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Very good service and I recommend this dealer very hard . I Kepping trying with them . I Kepping trying with them More

by odelta2016 Verified Customer Verified Customer

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El servicio es bueno. Olivia es muy amable y profesional, el tiempo de espera está bien. Olivia es muy amable y profesional, el tiempo de espera está bien. More

by MARINOMARTINEZ100 Verified Customer Verified Customer

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Bought my truck from Toyota in Tampa, however I live out of state. They pestered me relentlessly then sent me an invoice. If they charges Toyota for that it should be criminal. of state. They pestered me relentlessly then sent me an invoice. If they charges Toyota for that it should be criminal. More

by truemanrick0 Verified Customer Verified Customer

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Experienced and are good at helping to prioritize and validate the right requirements during service and keeps updated on the progress. validate the right requirements during service and keeps updated on the progress. More

by deepjwala Verified Customer Verified Customer

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The prices are outrageous. We were quoted $600 to replace hood struts. What? That is a 10 minute job on a $20 part! Shame on Toyota of Tampa Bay. We were quoted $600 to replace hood struts. What? That is a 10 minute job on a $20 part! Shame on Toyota of Tampa Bay. More

by whpatter Verified Customer Verified Customer

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They have an hour policy. My service was done in 40 minutes. The waiting room is spacious and they give you regular updates on how it’s going on a screen. My service was done in 40 minutes. The waiting room is spacious and they give you regular updates on how it’s going on a screen. More

by acleveland Verified Customer Verified Customer

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Derrick always keeps You informed what is going on with your vehicle. Thank you Derrick your vehicle. Thank you Derrick More

by MFRAMIN Verified Customer Verified Customer

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My service advisor Austin Carr was attentive and my service was done before the promised time and on budget. I highly recommend Toyota of Tampa Bay. service was done before the promised time and on budget. I highly recommend Toyota of Tampa Bay. More

by kevinmcgivern60 Verified Customer Verified Customer

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