Eric Laurendeau
Eric Laurendeau at Honda of the Avenues

Eric Laurendeau

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
190 Reviews

Dealership Experience

3 yrs, 10 mos

4.8

190 Reviews

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190 Reviews of Eric Laurendeau

November 07, 2025

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Employee Rating

My service was fast, and everyone was friendly I couldn't believe how easily it was to make a same day appointment and get out so quickly. More

by meldenise3
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

November 05, 2025

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Employee Rating

Great team and service. I use the Concierge option and it is so convenient. Good specials. More

by RGREGORY31
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re so glad you’re enjoying our Concierge service and finding it convenient. We appreciate your support and look forward to continuing to provide you with great service and specials!

October 30, 2025

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Not at all positive attitude to fix this issue. I went to other honda and they are very good . This is my second service though car is on full warranty More

by SJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 05, 2025

Honda of the Avenues responded

We’re very sorry to hear about your experience and that we didn’t meet your expectations during your recent visit. We always strive to provide a positive and helpful experience for every guest, and we regret that this wasn’t the case. Your feedback will be shared with our team for review and improvement. If you’d be open to discussing this further, please reach out to our Service Manager, we’d appreciate the opportunity to make things right.

October 30, 2025

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Service was very prompt and quick. Was in and out very easily and very quickly More

by Dhernandez1990@live.com
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 05, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We’re happy to hear that our team was able to get you in and out quickly and make your visit smooth and efficient. We appreciate your kind words and look forward to seeing you again!

October 15, 2025

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I always receive such great customer service every time I come in, and they always make you feel valued. More

by aliegats35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re glad you always feel valued and appreciate your continued trust in us.

October 15, 2025

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First of all, I guess I need to say that I was surprised at the extent and cost of the repair that was required to replace the condenser in my Civic air conditioning system. But The Avenue's Eric Laurendeau More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Winters , The mechanic, i do not know his name.

Oct 21, 2025

Honda of the Avenues responded

Thank you for sharing your detailed experience! We’re glad Eric could provide honest guidance, set expectations clearly, and that our team handled the repair efficiently. We’re also pleased Amber was able to quickly address the door concern. We appreciate your thoughtful feedback and are happy you’re satisfied with the outcome!

October 14, 2025

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Great service advisor. Took great care of me and was no nonsense. I have other choices but I drive out of my way to have my car serviced here because it’s done right. More

by CTChief02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Honda of the Avenues responded

Thank you for your loyalty and trust! We’re glad to hear your service advisor takes great care of you and that you choose us even with other options available.

October 13, 2025

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Employee Rating

I wanted an issue with the paint on the inside of the passenger door addressed. Before looking at my car the advisor said he looked it up and no other cars have the same issue so they won’t cover it sin More

by holter.kimberly72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 19, 2025

Honda of the Avenues responded

We’re sorry to hear about your experience regarding the paint issue. We understand your expectation for a thorough inspection before a decision was made. Please contact our management team at [contact info] so we can review your concern and discuss possible next steps.

October 13, 2025

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Eric was friendly, courteous, and honest. He always stars what is necessary and what is upcoming in future maintenance. The mechanics who worked on our car did an excellent job. I feel this d More

by Dev3c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re thrilled Eric and our mechanics earned your trust with honest guidance and excellent service. We appreciate your business!

October 11, 2025

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Employee Rating

It was a very good experience with Honda of the Avenues. Eric was very knowledgeable and very helpful. More

by prasanna_uk2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Honda of the Avenues responded

Thank you for sharing! We’re glad Eric could provide knowledgeable and helpful service, and that your experience with Honda of the Avenues was a positive one.

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