Emily Wagner

Employees were courteous and efficient. Emily help me with a maintenance required procedure that I had trouble accessing. Emily help me with a maintenance required procedure that I had trouble accessing. More

by rickstierman@gmail.com Verified Customer Verified Customer

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When I made my appointment, I told the phone representative that we would be gone during the week the 24 month free oil change and check up expired and he said it would be OK to come in the foll representative that we would be gone during the week the 24 month free oil change and check up expired and he said it would be OK to come in the following week and they would still perform that work at zero cost. I gave him my VIN number and everything. When II arrived at the dealership, a representative proceeded to show me a piece of paper saying that the oil change would be $96 plus the cost of the tire rotation. I then told him I was a week late, but his phone rrepresentative said the zero charge would be Honored. On arrival the on site rep asked when we bought the vehicle and I told him. He left and said he would be right back and after he returned he said there would be zero charge. So this was kind of an unpleasant experience in my first few minutes at the dealership as we had recently moved from NW Iowa to the Des Moines area. The service work done in their shop to the vehicle was fine. However, the $96 for an oil change is about $30 more than it should be. In fact the dealership we purchased the vehicle from gives a $20 discount on oil changes from their regular price of $66, for buying the vehicle from them. More

by Bill B Verified Customer Verified Customer

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I’ve trusted Toyota of Des Moines to take excellent care of my cars for many years. They have never disappointed me. of my cars for many years. They have never disappointed me. More

by judith.cooper17 Verified Customer Verified Customer

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Toyota of Des Moines has great people and provide top notch service! Emily is awesome to work with! notch service! Emily is awesome to work with! More

by JPIKE1369 Verified Customer Verified Customer

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Fabulous experience. For years I refused to go to dealerships for repairs. This dealership is fair and knowledgeable. Changed my mind after 40 years of avoiding dealer For years I refused to go to dealerships for repairs. This dealership is fair and knowledgeable. Changed my mind after 40 years of avoiding dealerships! Thank you. More

by Clmcgrane9@gmail.com Verified Customer Verified Customer

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Awesome and friendly! The Service department ii top notch. No complaints here. Keep up the good work. I will be back:) The Service department ii top notch. No complaints here. Keep up the good work. I will be back:) More

by JCAMERONSR Verified Customer Verified Customer

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We were happy with how they got us in quickly, the communication, and quick resolution of the issue. Thanks so much Toyota of Des Moines you are great!! communication, and quick resolution of the issue. Thanks so much Toyota of Des Moines you are great!! More

by PATRICIADMCCAFFREY Verified Customer Verified Customer

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Excellent service experience… I appreciate that there were comfortable spots all over the dealership to sit and wait, they took my phone number and texted me with updates throughout the experience. The t were comfortable spots all over the dealership to sit and wait, they took my phone number and texted me with updates throughout the experience. The tech sent me a very nice video reviewing everything that he did. Overall, this is the best service experience I’ve ever had. More

by Andrew Verified Customer Verified Customer

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As always Toyota provided excellent service and - in this case - on short notice. Their use of video to document their service checks really makes a difference to me! case - on short notice. Their use of video to document their service checks really makes a difference to me! More

by ramsey.ranney Verified Customer Verified Customer

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Appreciate for your hard work and doing good maintenance to the vehicle and working fast too. to the vehicle and working fast too. More

by shrestharezoel Verified Customer Verified Customer

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