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Eiji Pollard

Overview Reviews (288) Inventory (846)

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Eiji Pollard

Eiji Pollard | Page 27

Finance Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.9

288 Reviews

Overview Reviews (288) Inventory (846)

Dealership Experience

21 yrs, 5 mos

4.9

288 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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288 Reviews of Eiji Pollard

July 29, 2020

Dealership Rating

Employee Rating

Love Henry Brown Buick GMC! Always get a great deal and exceptional customer service! Thank you Blake Brown, Jim Avise, and Eiji Pollard for everything exceptional customer service! Thank you Blake Brown, Jim Avise, and Eiji Pollard for everything More

by LINDASUE681

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Blake Brown , Jim Avise

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Jul 30, 2020 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that Blake, Jim, and Eiji were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2020

Dealership Rating

Employee Rating

Great experience with one glitch The majority of my buying experience was great. The issue I had was that we were told the 2020 Encore had a 4 year, 48,000 mile warranty and when I The majority of my buying experience was great. The issue I had was that we were told the 2020 Encore had a 4 year, 48,000 mile warranty and when I picked it up I was told it was only a 3 year, 36,000 mile warranty. I bought the extended warranty so this cost me an extra $900. I feel like my salesperson did not take any responsibility for the error. $900 is a big deal to me as I had my budget set. More

by PATPENEGOR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas James, Brandon Warwick

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Jul 20, 2020 -

Henry Brown Buick GMC responded

Thank you for your review. We appreciate your feedback, and if you would like to reach out to us directly, we would be glad to try to address your concerns. Thank you for choosing Henry Brown Buick GMC, we hope you will give us another opportunity to serve you! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 10, 2020

Dealership Rating

Employee Rating

Best dealership anywhere. I am always treated with respect like I am a family member. Ben is the greatest no pressure salesman. I always come away with satisfaction guaranteed. I am always treated with respect like I am a family member. Ben is the greatest no pressure salesman. I always come away with satisfaction guaranteed. More

by CRISS KELLEY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ben Brown

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Jul 11, 2020 -

Henry Brown Buick GMC responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ben here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 26, 2020

Dealership Rating

Quick easy process. We had 2 littles with us and made it nice and easy. Super helpful even after purchase!! Looking to buy? Butch is the man. nice and easy. Super helpful even after purchase!! Looking to buy? Butch is the man. More

by KELSEY JACOBS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas James, Butch Shearer

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Jun 28, 2020 -

Henry Brown Buick GMC responded

Thank you, Kelsey, so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 10, 2020

Dealership Rating

Employee Rating

Window Rock 2020 GMC SLT Sthe sales.ales was online and over the phone, 1. Friendly sales person 2 Timely return calls. 3. Expectations meet. 4. Dealership delivered veh Sthe sales.ales was online and over the phone, 1. Friendly sales person 2 Timely return calls. 3. Expectations meet. 4. Dealership delivered vehicle over 300+ miles. Thank You for sales More

by DUCKSUTTON

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dewight Byron

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Jun 10, 2020 -

Henry Brown Buick GMC responded

Hello, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 04, 2020

Dealership Rating

Employee Rating

Great experience! DeWight was fantastic! It was fast and convenient. Overall one of the best car buying experiences I have ever had. I would definitely purchase here a DeWight was fantastic! It was fast and convenient. Overall one of the best car buying experiences I have ever had. I would definitely purchase here again. More

by BAELLMAN5

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dewight Byron

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Jun 05, 2020 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 05, 2020

Dealership Rating

Ben and his team provided excellent service all the way through. We were treated with full respect from beginning to end. They all did a great job through. We were treated with full respect from beginning to end. They all did a great job More

by MREMOTOMAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ben Brown, Blain Richey

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May 06, 2020 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Ben, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 29, 2020

Dealership Rating

Overall it was a pretty good experience. Dewayne was quite helpful with my purchase of my leased vehicle. I clicked on the wrong name before, I had to get a loan due to misinformation on my Dewayne was quite helpful with my purchase of my leased vehicle. I clicked on the wrong name before, I had to get a loan due to misinformation on my leasing the car to start with. More

by MRAJAXR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dewight Byron

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Apr 29, 2020 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 29, 2020

Dealership Rating

Employee Rating

I purchased my 2015 Buick enclave from Henry Brown and have been quite pleased with the service I have received and how courteous their staff has been. have been quite pleased with the service I have received and how courteous their staff has been. More

by THYMER1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas James , Tim Russell

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Apr 29, 2020 -

Henry Brown Buick GMC responded

April 28, 2020

Dealership Rating

Employee Rating

Henry brown GMC is the only place I buy vehicles it's always really quick nice people and Butch shearer always takes care of my auto needs always really quick nice people and Butch shearer always takes care of my auto needs More

by KIKOPETRA.OG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rob Upchurch, Butch Shearer

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Apr 28, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Butch had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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