Douglas Lewin | Page 3

Just bought a new Lincoln. Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Kl Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Klaben, the owner. Richard set the tone, sharing how important it is for him that each Klaben person listens to the customer and uses empathy for the customer's situation before making any decision--whether it be a decision about pricing, delivery, service, or any extra that might need attention. My salesperson, Doug Lewin, is a great human being who counts himself successful ONLY if the customer is 100 percent satisfied. Sean Bradford, in service, showed up to share a dozen interesting and heartfelt points of view about customer service and how his shop is committed to it. Frankly, given that Lincoln built and delivered the car during an autoworker's strike, there were one or several things that went wrong during the process. At each of these points, Klaben stepped in to "make it right." I've been with Klaben for eight years and that phrase is one I have heard very, very often. When something goes wrong. They fix the problem. Period. I have never had any Klaben employee dance around, trying to deflect a problem with smoke and mirrors. This organization wants to "do the right thing." Each time. Every time. Klaben is going all in on Lincoln, building a new showroom, committing to provide dedicated Lincoln service. At this point, they are the best Lincoln dealer in the state. When the new digs are done, they will be one of the best Lincoln dealerships in the country. Lucky me. Lucky you. Go meet these people. They will make you smile. More

Helpful 1

Report | Print

The staff was very knowledgeable and helpful from the first visit to the completion of the sale. Thanks to all. first visit to the completion of the sale. Thanks to all. More

by dlange6 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent purchasing experience. No issues. Disappointed with the trade in tactics. New car delivered early which was a pleasant surprise. No issues. Disappointed with the trade in tactics. New car delivered early which was a pleasant surprise. More

by rickhetzel54 Verified Customer Verified Customer

Helpful 0

Report | Print

GREAT JOB AT GETTING ME VEHICLE I NEEDED IN A TIMELY FASHION ! Look forward to more purchases in the future ! FASHION ! Look forward to more purchases in the future ! More

by ssmylie Verified Customer Verified Customer

Helpful 0

Report | Print

I have dealt with Klaben Ford when it comes to buying or leasing a car or truck! I would not go to any other dealership. I am always very satisfied with service and courtesy!!! leasing a car or truck! I would not go to any other dealership. I am always very satisfied with service and courtesy!!! More

Helpful 0

Report | Print

Great, I thought I was going to buy my 2019 car off lease, but I got a great deal from Klaben lease, but I got a great deal from Klaben More

by Jerrocco Verified Customer Verified Customer

Helpful 0

Report | Print

Traveling from Central Pa. To Kent, Ohio the engine in our 2015 Escape failed. Twenty four hours later we were returning to Penna. in a new 2023 Ford Escape We were able a to To Kent, Ohio the engine in our 2015 Escape failed. Twenty four hours later we were returning to Penna. in a new 2023 Ford Escape We were able a to do this because of the selection of new Escapes and the work that Tim Sterling and his team where able to do. (Friday afternoon and Saturday) More

by rtdtch Verified Customer Verified Customer

Helpful 0

Report | Print

I have been talking with Kyle since May of 2023 about a explorer ST they had ordered, but due to the stop sale and 360 camera recall, I ended up buying a different ST at the Klaben of Warren dealership. I explorer ST they had ordered, but due to the stop sale and 360 camera recall, I ended up buying a different ST at the Klaben of Warren dealership. I appreciate Kyle staying in contact with me very often, keeping me updated on any information he did or didn't have about the stop sale or the recall, I can't say enough about him and the Klaben dealerships. I had a great experience at Klaben of Warren also, if looking for a Ford, look up Klaben and Kyle. More

Helpful 0

Report | Print

This dealership is unique--and it's for real. Each person you talk with, sales or service, INTENDS to listen to you--and to ACT on your behalf. A common sort of comment is, "I get that. I'd fe Each person you talk with, sales or service, INTENDS to listen to you--and to ACT on your behalf. A common sort of comment is, "I get that. I'd feel the same way myself. Let's do it." This is genuine; not a manipulation of some sort. Recently, I endured a frustrating and frightening Lincoln recall. In my view, Lincoln dropped a ball or two. Klaben did not. They listened, acted, made changes, diligently kept plugging away. Richard Klaben, head of Klaben Ford Lincoln, pulled together my 8 1/2 years of experience with them one day when he told me something to the effect, "We are all about empathy here. If we can't put ourselves in your shoes and understand problems from your point of view, we shouldn't be in the service business. That's what the foundation of service needs to be all about: empathy." So, there you have it. If you want to thoroughly enjoy your interactions with auto service--even if the car acts up very badly, indeed--buy from Klaben. Look for Mario Palomba. I can't imagine there is a better service provider than he is. Period. You'll find Sean Bradford in Service to be a true professional who keeps on trying on your behalf, time after time--because he believes he needs to get it right. Currently, I've ordered a new Lincoln through Doug Lewin. I think you'll be mighty happy if you give him a call. He's smart, forthright and honest. His attitude toward sales is that it's all about service. Imagine that?! Wow. More

Helpful 0

Report | Print

What a great experience ! Mike Uzl was very helpful got me in he perfext car for me will definitely go back to him when im looking for a upgrade down the line would recommend Mike Uzl was very helpful got me in he perfext car for me will definitely go back to him when im looking for a upgrade down the line would recommend for everyone looking for a new/used car More

Helpful 0

Report | Print