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Doug Phillips
Doug Phillips at Westside Lexus

Doug Phillips

Pre-Owned Vehicle Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
98 Reviews

I am a native Houstonian that has been in the automotive industry since 1976. I have hands on experience in all aspects of the auto industry, from sales, service, parts, finance and management. I have been with Westside Lexus since 2006, and a "Top Performer" for our dealership.

4.8

98 Reviews

Write a Review

Dealership Experience

18 yrs, 4 mos

Industry Experience

47 yrs, 9 mos

Specialties & Trainings

GM/Chrysler/Mitsubishi/Honda Dealer Management Grad

Lexus Master Certified

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98 Reviews of Doug Phillips

April 23, 2024

Dealership Rating
Employee Rating

This is a totally professional organization with employees who demonstrate excellent customer service/satisfaction attitudes, knowledge, and skills. I recommend them and will use them again in the More

by JOYMY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Nelson, Sterling Sine

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Apr 24, 2024

Westside Lexus responded

Joy, we're delighted to know that you had a positive experience with our team at Westside Lexus. Your recommendation means the world to us! We look forward to assisting you again in the future.

April 02, 2024

Dealership Rating
Employee Rating

very pleased with the service. Everyone was nice and got us what we wanted. Probably the best car shopping experience I have ever had. More

by stephen.holder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dale McMullen, Christian Davidson

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Apr 02, 2024

Westside Lexus responded

Stephen, we're delighted to know you had a top-notch car shopping experience at Westside Lexus. Thanks for the positive feedback and enjoy your new ride!

March 15, 2024

Dealership Rating
Employee Rating

We dealt with Doug Phillips long distance from Austin to buy a 2015 Lexus GX, using the shipping company for our GX that he recommended. The entire experience was professional and a breeze thanks to Doug. More

by LRUPP0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Helpful
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Mar 15, 2024

Westside Lexus responded

We're so glad to know that your long-distance purchase of the 2015 Lexus GX was a breeze with Doug and our team at Westside Lexus. We strive for professionalism and ease in all transactions, no matter where you are! Thanks for recommending us - enjoy your new ride!

March 04, 2024

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Employee Rating

The salesman was honest and genuine. He understood that it is much better to make a long term customer than a quick buck. More

by cynrich97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 04, 2024

Westside Lexus responded

We're so glad to know you had a positive experience with our sales team at Westside Lexus. We truly believe in building long-term relationships here, and we appreciate your recognition of that!

March 01, 2024

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Employee Rating

We were recommended to Doug by a friend. Doug was very thorough and accommodating. He explained everything and showed us multiple vehicles and options. Overall, a very pleasant experienc More

by charlesCED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sterling Sine

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Mar 01, 2024

Westside Lexus responded

We're delighted to know that Doug was able to provide you with a thorough and pressure-free experience at Westside Lexus. We appreciate your feedback, thank you for choosing us!

February 15, 2024

Dealership Rating
Employee Rating

All good. All good. All good. All good. All good. All good. All good. All good. All good. All good. All good. All good. All good. All good. All good. All good. More

by clark_courtright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 15, 2024

Westside Lexus responded

Clark, thank you for your review of Westside Lexus! We appreciate the feedback and hope to serve you again in the future!

January 06, 2024

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Employee Rating

Awesome experience for the first time ever, although buying a used car, no pressure whatsoever from Doug. More

by aval0n
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

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Jan 08, 2024

Westside Lexus responded

We're glad to know your first experience with us at Westside Lexus was a positive one! It's great that Doug could assist you without any pressure. Thanks for choosing us and enjoy your new ride!

December 05, 2023

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Employee Rating

Great dealership; presented the car very well and was very helpful and thorough through the entire process. More

by tristan vi
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

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Dec 06, 2023

Westside Lexus responded

We're glad to know you had a positive experience at Westside Lexus, Tristan! Our team is always here to provide thorough and helpful service. Thanks for the review, we appreciate it!

November 04, 2023

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Employee Rating

Doug Phillips was very knowlegeable about the ES 350. He explained everything about the car and the warranties. More

by MARINOLJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 06, 2023

Westside Lexus responded

We're glad to know Doug was able to assist you. Thanks for the positive feedback and we hope to see you again at Westside Lexus!

October 30, 2023

Dealership Rating
Employee Rating

I spoke to the salesperson. He said he would get back with me. He never called. That was very disrespectful. More

by farooqmasihuddin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Helpful
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Oct 30, 2023

Westside Lexus responded

Farooq, I'm sorry to learn about your experience with our sales team. We value all of our customers and we apologize if you felt disrespected due to any oversight in communication. I think it's best I step in and do what I can to make things right here. I will search for your contact information and be in touch soon. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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