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Doug Phillips
117 Reviews
I am a native Houstonian that has been in the automotive industry since 1976. I have hands on experience in all aspects of the auto industry, from sales, service, parts, finance and management. I have been with Westside Lexus since 2006, and a "Top Performer" for our dealership.
Read more117 Reviews
Write a ReviewDealership Experience
19 yrs, 7 mos
Industry Experience
49 yrs
Specialties & Trainings
GM/Chrysler/Mitsubishi/Honda Dealer Management Grad
Lexus Master Certified
Lexus Certified Delivery Specialist
Pacific Institute Facilitator School
117 Reviews of Doug Phillips
August 12, 2025
I was ready to purchase a used GX460 from Westside Lexus — until I took it to an independent Lexus-certified mechanic. They found: A timing chain cover leak ($3,500 repair) An improperly replaced wind — until I took it to an independent Lexus-certified mechanic. They found: A timing chain cover leak ($3,500 repair) An improperly replaced windshield causing water leaks Electronic damage from water intrusion (display delayed in starting) The salesperson had the vehicle already running when I arrived (likely to hide startup issues) and discouraged me from getting an independent inspection, offering instead to send it to “their” shop. If I hadn’t insisted on using my own, I never would have known about these major problems. As a Lexus dealership, either they failed to inspect their own inventory, or they knowingly tried to sell a car with thousands of dollars in hidden defects. Either way, I will never return and strongly recommend other buyers get independent inspections before trusting this dealership. More
by parnazm
July 28, 2025
Steve and Doug made this an easy buying experience. Westside Lexus is where I’ve purchased my last 6 vehicles. Thanks. Westside Lexus is where I’ve purchased my last 6 vehicles. Thanks. More
by Donlancb
Verified CustomerOther Employees Tagged: Steve Machann, Jesse Flores, Dominic Thornton
June 18, 2025
I can’t say enough about the Westside Lexus, Internet manager Doug , and finance guy Christian. An absolute joy to work with because of specifically, their communication with me. I appreciate their profe manager Doug , and finance guy Christian. An absolute joy to work with because of specifically, their communication with me. I appreciate their professionalism, courtesy, and integrity. I’ll be buying another car from them soon. Thank you again for a job. Well done! More
by Hollywood Vargas
Other Employees Tagged: Christian Davidson
June 16, 2025
Doug Phillips as great. I have been looking for a GX for over a year and when I found the certified GX I was happy. I am still trying to learn everything about the SUV, but I have been looking for a GX for over a year and when I found the certified GX I was happy. I am still trying to learn everything about the SUV, but Doug was a great person to work with. More
by green_sharon02
Other Employees Tagged: Judy Patureau
June 02, 2025
Doug was fair and honest about the vehicle. Was very helpful and provided a lot of good information. Was timely in getting back to me and providing the details I asked for. I would recommend h Was very helpful and provided a lot of good information. Was timely in getting back to me and providing the details I asked for. I would recommend him to others and well as call upon him again when I need another vehicle. More
by duckd
Other Employees Tagged: Sam Chau
May 30, 2025
Thank you! I would like to commend Doug Phillips, Internet sales manager, and Sam in the dealership finance department. Doug was extremely attentive, and profes I would like to commend Doug Phillips, Internet sales manager, and Sam in the dealership finance department. Doug was extremely attentive, and professional. Same for Sam in finance. Both men are an asset to your dealership.. I would definitely contact them @Westside Lexus for another purchase in a few years. More
by Hollywood Vargas
Other Employees Tagged: Scott Bissonett
May 05, 2025
Talk to Doug over in the pre owned side if you're not in the market for a new vehicle. He's very knowledgeable and super easy to work with. I drove off the lot in under 3 hours with a great used car in my n the market for a new vehicle. He's very knowledgeable and super easy to work with. I drove off the lot in under 3 hours with a great used car in my name. No hassle. Finance dept. was top notch. All around, a great experience. More
by BigRedMachine
Other Employees Tagged: JT Teodoro
May 03, 2025
We had such a positive and efficient experience with Westside Lexus, especially with our salesman Doug. Doug was informative, personable, and sincere, we felt we were interacting with an old friend. He Westside Lexus, especially with our salesman Doug. Doug was informative, personable, and sincere, we felt we were interacting with an old friend. He facilitated our sale seamlessly More
by JAWDR3
Other Employees Tagged: Dominic Thornton
April 02, 2025
I absolutely had a great experience purchasing my vehicle. Thank you for this great opportunity! vehicle. Thank you for this great opportunity! More
by Denise
Other Employees Tagged: Sterling Sine
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