Diana Bell | Page 2

The people who helped me with the process of servicing and payment were really helpful. Even when I had a problem they were never rude. and payment were really helpful. Even when I had a problem they were never rude. More

by GASTON.PROPHETE123 Verified Customer Verified Customer

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I did not have any service performed because you couldn't perform it while I waited. I cleared my day and drove 30 miles to wait on the car and they informed me when I got there that I would have to leave th perform it while I waited. I cleared my day and drove 30 miles to wait on the car and they informed me when I got there that I would have to leave the car for at least 3 days. I didn't stay. I feel like you are scamming me with notices that my engine needs to be checked. I'm pretty sure that's not something this particular dealership thought of. It's probably KIA. However, I don't appreciate it. I was loving my Kia until I determined that you can turn on and off messages to my car to get me to come in for service whenever you want. That wouldn't even be such a problem if the dealership would address it within the same day while I wait. But you wanted me to leave my car for a few days just so you could run a diagnostic that should take 30 minutes. Poor planning and management. Maybe I should say "selfish" planning and management. You want me to rent a car just so you can run a diagnostic that may or may not be necessary? I was really enjoying my Kia and recommending it to everyone until this experience. Once again, it's probably not something you came up with. Someone in the high castle thought of this great scam, but all the same, I don't appreciate it. More

by meredith.howard Verified Customer Verified Customer

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Annabelle is the greatest what is advisor services advisor that you will find out there this is the second time I have come in to get my car fixed and she has been absolutely amazing thank you thank y advisor that you will find out there this is the second time I have come in to get my car fixed and she has been absolutely amazing thank you thank you thank you so much next More

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There's been a recall on my remote start for over a year. I've been told several times someone would call me when the part was in. No calls, no repairs. Very disappointed in the service. I've been told several times someone would call me when the part was in. No calls, no repairs. Very disappointed in the service. More

by JILLKALOUSTIAN Verified Customer Verified Customer

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Diana was great. Service and follow up was timely and efficient. I would recommend them to others. Service and follow up was timely and efficient. I would recommend them to others. More

by Ron Verified Customer Verified Customer

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Service was done in respect of my time. Diane always takes good care of me. Diane always takes good care of me. More

by DONNATLUCAS Verified Customer Verified Customer

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Starting with the General mgr then. Diane they always treat me professional , like family! Awesome Diane they always treat me professional , like family! Awesome More

by Pevaughn23 Verified Customer Verified Customer

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I’ve had my Kia for 9 years now I bought it from Kia off Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the best decisions of my life! Everyone was so nice and super helpful with my busy 1 year old son I felt so welcomed and like everyone already knew me idc how far I have to drive Jim Ellis Kia of Kennesaw has gained a new customer thank you all for your help patience and great customer service I haven’t felt that in along time in a dealership! More

by Shona P. Verified Customer Verified Customer

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Diana was great and called me throughout the day to keep me updated. She also helped get me in and out quickly. me updated. She also helped get me in and out quickly. More

by sgeorge130 Verified Customer Verified Customer

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I took my car to Kia for an oil change and 19 days later my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back I had to take it back the next day after they looked at it and then they tells me I have to pay $437 and I know for a fact they messed my car UP …….. More

by austell2675 Verified Customer Verified Customer

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