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Derek Thomas
2,231 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,231 Reviews
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2231 Reviews of Derek Thomas
November 15, 2019
Derek is a True Professional Derek was wonderful and excelled at customer relations. He was extremely knowledgeable about my BMW X5 as well as the related service processes. Dere Derek was wonderful and excelled at customer relations. He was extremely knowledgeable about my BMW X5 as well as the related service processes. Derek and the service staff should be commended. More
by MR_MARCUS_GREEN
Verified CustomerOther Employees Tagged: Susan Tighe
November 15, 2019
Very satisfied Did the work as promised. Has a very comfortable waiting area. I was surprised at amenities and the friendliness of the staff. My advisor, Derek Thom Did the work as promised. Has a very comfortable waiting area. I was surprised at amenities and the friendliness of the staff. My advisor, Derek Thomas, was great to work with. More
by VCHANCE410
November 14, 2019
Great customer service from Derrick! On my prior visit I mentioned a problem to my advisor and he was diligent about finding a solution rather than just say no we didn’t see anything and On my prior visit I mentioned a problem to my advisor and he was diligent about finding a solution rather than just say no we didn’t see anything and send me on my way. More
by MPIKE59J
November 14, 2019
Best service ever We have had Cadillac & Toyota in the past. We have only been a BMW owner for 2 years. We bought our BMW at another dealership and have had it serviced We have had Cadillac & Toyota in the past. We have only been a BMW owner for 2 years. We bought our BMW at another dealership and have had it serviced there. We came to Sarasota BMW because it’s closer and we needed it done right away. Sarasota BMW got us in the next day and the service was fantastic. Derek was very helpful and kept us informed while we waited. The waiting area was very nice, coffee, water, popcorn, chips, cookies and apples. I think I may have found a new place to buy my next BMW! Thank you very much! More
by TERRYANDERSON75
November 14, 2019
Excellent experience. I was able to get a service appointment when I wanted it. Derek was a pleasure to work with. I look forward to working with him in the future. I was able to get a service appointment when I wanted it. Derek was a pleasure to work with. I look forward to working with him in the future. More
by KIM54
November 12, 2019
Great service I got Great service by Derek and Jorge at BMW of Sarasota. I Never have problems with this dealership. Bmw owner for life. Thank you I got Great service by Derek and Jorge at BMW of Sarasota. I Never have problems with this dealership. Bmw owner for life. Thank you More
by mrosas1983
Other Employees Tagged: Jorge
November 09, 2019
Poor Service , as always Terrible service from start to finish. This is the worst service center around. Always unorganized and very unhelpful. Derek is always an issue yet st Terrible service from start to finish. This is the worst service center around. Always unorganized and very unhelpful. Derek is always an issue yet still there. More
by shelly.wilson66
November 09, 2019
My advisor “Derek” went above and beyond to make my experiec Excellent customer service. Your representative Derek was outstanding. Waiting area was well stocked, clean There was also a lady that wa Excellent customer service. Your representative Derek was outstanding. Waiting area was well stocked, clean There was also a lady that was very friendly and accommodating to all customers in the waiting area. More
by tbeeker323
November 09, 2019
Efficient and very accommodating The service at BMW Sarasota is great! Super efficient and accommodating! Got me a very nice BMW for the day while my car was being serviced and helped The service at BMW Sarasota is great! Super efficient and accommodating! Got me a very nice BMW for the day while my car was being serviced and helped load my babies car seat. Staff was excellent with my 15 month old son. More
by LAURAPAC08
November 08, 2019
I love Derek assistant service manager I love BMW service department because of Derek. He always goes above and beyond with a smile on his face. Please give him a well deserved bonus or sal I love BMW service department because of Derek. He always goes above and beyond with a smile on his face. Please give him a well deserved bonus or salary increase. He is a true asset to your company! I sincerely mean every word! More
by THEPAPERCOMPANY
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