Derek Thomas

I’ve NEVER had to work so hard to get timely information on a service before. Every little thing was like pulling teeth. I’m a home health aid most of my clients have Alzheimer’s and it’s easier reason , ge on a service before. Every little thing was like pulling teeth. I’m a home health aid most of my clients have Alzheimer’s and it’s easier reason , getting information from them than this was. Not just Derek either pretty much everyone I dealt with from the time I had it towed there until I got my car back More

by cindyd95 Verified Customer Verified Customer

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Consistently meets or exceeds my expectations specific to the needs of my vehicle and Derek accurately communicates this information in a timely manner, thank you Derek the needs of my vehicle and Derek accurately communicates this information in a timely manner, thank you Derek More

by DIVITOJ33 Verified Customer Verified Customer

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Quoted a price but charged more on the invoice. Had to text to have it changed. Received no apology. Had to text to have it changed. Received no apology. More

by jscaplan2 Verified Customer Verified Customer

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The dealership is nice and I feel like the process is organized. I just feel like it takes a really long time to get an oil change etc organized. I just feel like it takes a really long time to get an oil change etc More

by JENLIKESFROGS Verified Customer Verified Customer

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Andrew Montgomery was my assistant service dealer. I was charged for 1.5 hours labor time but it took no more than 1 hour to make the repair. I was also charged a 3% surcharge because I pay with a cre I was charged for 1.5 hours labor time but it took no more than 1 hour to make the repair. I was also charged a 3% surcharge because I pay with a credit card. I also informed him that I have bought an extended warranty in Canada (10 years ago/100000 miles) but he told me to ask for a refund in Canada. More

by bourbeau.rivard Verified Customer Verified Customer

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Derek is one of the best service advisors I have ever had. Fantastic professional Service had. Fantastic professional Service More

by slester5 Verified Customer Verified Customer

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Carlos is always a pleasure to work with. He is thorough at explaining things & prompt to return calls. He’s an amazing asset to BMW of Sarasota. He is thorough at explaining things & prompt to return calls. He’s an amazing asset to BMW of Sarasota. More

by Patty464 Verified Customer Verified Customer

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Derek always goes above and beyond with getting whatever needs to be done in a timely fashion. needs to be done in a timely fashion. More

by scradd77 Verified Customer Verified Customer

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I made the appointment mainly to have them check the rear drivers side tire, which had been leaking air. Derrick said they had a tire to replace if necessary,being run flats. While there and oil change and t drivers side tire, which had been leaking air. Derrick said they had a tire to replace if necessary,being run flats. While there and oil change and the brake brake fluid were done. Which was fine. When I got the app finally on.my phone, I noticed they checked the front tire not the rear. I find the prices are quite high and if I had known no one would listen to my reason for coming, I would have gone close to home instead of driving 25 miles to Sarasota. More

by llk6948 Verified Customer Verified Customer

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Communication is excellent. We are kept informed of Progress. We always know the progress or repairs We are kept informed of Progress. We always know the progress or repairs More

by Bryan123 Verified Customer Verified Customer

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