Dean Pontrelli | Page 7
Service Advisor
Mercedes-Benz of St. Charles
225 N. Randall Road
St. Charles, IL 60174
87 Reviews
Write a ReviewDealership Experience
19 yrs, 11 mos
Industry Experience
19 yrs, 11 mos
Languages Spoken
English
87 Reviews of Dean Pontrelli
March 24, 2016
Years of great Service I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. More
November 09, 2015
Excellent Service! Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car ser Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car serviced at MB of St. Charles. More
Other Employees Tagged: Steve Heinking, Dave Miller
September 13, 2015
Very professional and curteous Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure workin Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure working with him More
September 08, 2015
Service It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the a It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the appointment was made, the actual service was excellent. More
Other Employees Tagged: Joel May , Carol Bucaro
June 07, 2015
Warranty work Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleani Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleaning the inside windows. Greatly appreciated! More
May 09, 2015
Excellent service Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that i Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that is needed. More
April 16, 2015
recall service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was done quickly and the car was washed. More
March 29, 2015
can't beat 'em Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work bei Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work being started. Friendly, knowledgeable people every step of the way. I know my car will get the best service from the best people so I continue to bring it back whenever anything needs to be done. Other places may be cheaper, but no place is better. More
Other Employees Tagged: Mark Matuszewski , Jack
February 25, 2015
Outstanding Service Dean Pontrelli was once again great on updating me on the status of what was wrong with my car, estimated cost to repair, timeframe to repair and call Dean Pontrelli was once again great on updating me on the status of what was wrong with my car, estimated cost to repair, timeframe to repair and called me to let me know it was done and followed up to ensure I was happy. And he made sure to have my car nice and clean for me when I picked it up...something I appreciate! He is always upbeat and professional, and a positive reflection on MB! More
January 04, 2015
Exceptionally Pleased Exceptionally pleased with my recent service visit. Timely follow up, complete updates, deep knowledge/expertise, attention to detail, pleasant inter Exceptionally pleased with my recent service visit. Timely follow up, complete updates, deep knowledge/expertise, attention to detail, pleasant interactions. A relatively long distance for me to drive (further than a half-dozen MB dealers), but worth it knowing my car and I are in such great care. More
Other Employees Tagged: Steve Heinking