David Ferrence
David Ferrence at Smythe Volvo
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David Ferrence | Page 4

Assistant Service Manager

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
46 Reviews

Dealership Experience

2 yrs, 4 mos

Industry Experience

8 yrs, 7 mos

5.0

46 Reviews

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46 Reviews of David Ferrence

October 03, 2022

Dealership Rating
Employee Rating

Kyle is my guy, always on point, courteous and professional and has helped my family buy several new and pre-owned cars. More

by Marcsman33
Customer Service
Friendliness
Recommend Dealer
Yes
Oct 04, 2022

Smythe Volvo responded

It's great to hear that Kyle was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo!

September 29, 2022

Dealership Rating
Employee Rating

Everyone at Smythe Volvo contributes to their overall great customer service. They are the best in the industry at what they do. Great team! Thanks for all the help. More

by mckelly126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2022

Smythe Volvo responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. Thank you for this fantastic five-star review. We look forward to continuing to serve you in the future.

September 29, 2022

Dealership Rating
Employee Rating

David and team did an amazing job, they were great communicators and addressed my issue with extreme care and professionalism. Can’t thank them enough. More

by Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2022

Smythe Volvo responded

It has been a pleasure serving you, Patrick. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smythe Volvo; we look forward to having you as a valued customer for many years to come.

August 31, 2022

Dealership Rating
Employee Rating

David was extremely helpful, courteous and knowledgeable. I appreciated his upbeat attitude and smile! Thank you! More

by Lva9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Aug 31, 2022

Smythe Volvo responded

Thank you for your business and this review. We're happy to hear David was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 04, 2022

Dealership Rating
Employee Rating

Service is great as always. Sue is very good and very efficient. I have no problems More

by Jmk236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2022

Smythe Volvo responded

Thank you for the shout out for our service department. We appreciate it.

July 25, 2022

Dealership Rating
Employee Rating

Dina Thomson and her team including the tech Ryan Doremus are just amazing always understanding my needs and request! From start to finish all communications are quick and effective! As always A+ More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2022

Smythe Volvo responded

What a fantastic review! Thank you for taking the time to complement Dina, Ryan and our service team. Our wonderful customers like you make what we do not just a job.

Aug 04, 2022

Kgrady responded

Had another problem, nail in my tire. I had No appointment came in saw Dina she took my car in and it was repaired within the hour! You just can’t find better customer service anywhere! Thanks team Smythe!

July 07, 2022

Dealership Rating
Employee Rating

Excellent service. Appreciated the customer service aspect of the detailed issues with the car and the phone calls to explain everything. I had an issue with the car an More

by Angelasuske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2022

Smythe Volvo responded

David is a strong member of our team and he’s very good at communication. Thank you for posting this five star review.

July 02, 2022

Dealership Rating
Employee Rating

The staff at Smythe Volvo are always friendly, courteous and knowledgeable. My car is always well cared for and clean. More

by Lhmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson

Jul 05, 2022

Smythe Volvo responded

Thank you for taking the time to share your experience of our service department. We look forward to seeing you the next time around.

June 15, 2022

Dealership Rating
Employee Rating

Had a great experience, as always. Excellent service and care. David was very accommodating and kind. More

by jacqueline.dunkelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Henry Zhu

Jun 25, 2022

Smythe Volvo responded

Kind and accommodating are accurate words to describe David. Thank you for taking the time to share your experience of David and our service department. We appreciate your business.

June 15, 2022

Dealership Rating
Employee Rating

David was responsive and proactive. He even applied a discount without having to ask. The car drives well. And the shaking in the steering wheel at high speeds has subsided. Thank y More

by marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2022

Smythe Volvo responded

David is a true professional thank you for these kind words. We appreciate your business and look forward to seeing you the next time around.

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