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Tom Coward
482 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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482 Reviews of Tom Coward
March 30, 2026
Had a great experience with smythe volvo. Tom and Scott were both great to work with Tom and Scott were both great to work with More
by LESLIELEVY2021
Verified CustomerOther Employees Tagged: Scott Jackson
March 27, 2026
Another great experience with Kyle and his Smythe volvo team. Always helpful whenever I call, always trouble free professional service! team. Always helpful whenever I call, always trouble free professional service! More
by Becasully52
Other Employees Tagged: Doug MacAdam, Kyle Jackson, Harry Finsen
March 26, 2026
Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More
by ABIANCHI2011
Other Employees Tagged: Doug MacAdam, Billy Shannon
March 25, 2026
Always excellent. Smooth sailing. The service experience is extremely efficient. The team is always accommodating when possible. Wait times aren't nearly as long as th Smooth sailing. The service experience is extremely efficient. The team is always accommodating when possible. Wait times aren't nearly as long as they could be. More
by CDEVITO1981
Other Employees Tagged: Tom Coward
March 20, 2026
Friendly service, love the digital component/texts/videos for service updates throughout service. A bit of a cluster dropping off & getting out due to narrow driveway & sales traffic. for service updates throughout service. A bit of a cluster dropping off & getting out due to narrow driveway & sales traffic. More
by Jason.lecocq
March 19, 2026
Outstanding Polestar 2 Buying Experience As a newcomer to the USA, I couldn’t have asked for a better team than the one at Smythe Volvo. Jesus guided me through the entire process with patience, clarity, to the USA, I couldn’t have asked for a better team than the one at Smythe Volvo. Jesus guided me through the entire process with patience, clarity, and genuine support. Abbo worked hard to secure the best rate and made the finance process seamless. And Isaiah delivered the perfect finale — walking me through every feature, detailing the car beautifully, and giving me the full red‑bow moment. A fantastic experience from start to finish. Highly recommend this team. More
by JUANCHO
Other Employees Tagged: Jesus Garcia, Abood Katib , Isaiah
March 10, 2026
I previously left a positive review for this company because I believed they were honest and transparent. Unfortunately, after my experience, I have realized that was a mistake. The vehicle I purchased because I believed they were honest and transparent. Unfortunately, after my experience, I have realized that was a mistake. The vehicle I purchased had several issues that the dealership clearly promised to repair. Before purchasing the car, I specifically requested a full diagnostic report. Ryan provided me with a diagnostic from 2025 and assured me that all existing issues would be fixed as long as they were not external problems. However, the work was never fully completed. After picking up the vehicle from the dealership, the check engine light came back on while I was driving home. This was extremely concerning because I had already discussed this exact issue with Tom before leaving the car with them for repairs, and he assured me it would be taken care of. Because I no longer trusted the condition of the vehicle, I paid for my own diagnostic. The results revealed serious problems that should have been addressed before the car was returned to me. Based on the findings, I am now afraid to even drive the vehicle due to potential safety risks. When I contacted the dealership to resolve the issue, I spoke with a representative named Vell, who identified himself as a sales manager. He refused to address the unfinished repairs and stated that they only sell Volvo vehicles, even though they sold me a Mercedes. He also said that Regina, the service manager, stated there was nothing they could do. This response is completely unacceptable. Promises were made before the sale that were never honored, and now the dealership is refusing to take responsibility for unfinished repairs on a vehicle they sold. I feel completely deceived by this dealership. It appears that once they received payment, they no longer cared about the condition of the vehicle or the safety of their customer. This has been an extremely disappointing and frustrating experience. I will be pursuing every available option to have this situation properly addressed. More
by Cheecks69
Other Employees Tagged: Regina Krauza, Joe Del Valle, Ryan Preesada, Angelo Gamba
