"Proud Owner of New Warlock"
- Warlock Owner
Throughout my process of attempting to purchase a new or used Ram, I was very impressed by the professionalism, and personal care I received from dealerships in Kingston and Belleville. as a resident of Kingston, I started there first, and then looked at Belleville Dodge Chrysler after a recommendation from a friend who has dealt with them. I was very impressed by the personal care I received online from Scott Manley and then when I went to the dealership in person. There salesperson Dave Steele and sales manager And McNulty were able to provide me with several options finally working out a deal on a new Ram Warlock that I was very happy with. I appreciated their patience and willingness to work with me and my budget. I also very much appreciated the efforts of Business Manager Lori Conroy to professionally work through the financing portion of my purchase. I recommend this dealership to anyone looking to feel good about their purchase, and it certainly was worth the drive from Kingston for me!
Ordered the exact ram we wanted with all the options we wanted, definitely was a good experience dealing with Dave Steele and Andy.
"Great overall experience "
I recently purchased a 2016 Audi from this dealership. I found the experience very pleasant, efficient and informative. I appreciated the “no hard sell” sales approach, which made me feel confident with my purchase.
"Fantastic experience! "
Dave & Lori made purchasing our new vehicle easy and painless. They got us a great rate and even kept our kids entertained for us while we were doing the paperwork. This is our second time using Ralph Neale’s and we will continue to do so!
"Great Help and a good Deal"
Dave and Lori did a great Job getting me out of a Van and into a Ram.... they had s tight deadline to work with and got it done!!
"The worst experience of my life. "
If I could give zero stars, I would.
We purchased a 2018 Dodge Durango late 2018 and were given a $500.00 Service credit as a “Military Discount” because of my husband being an active serving member of the Air Force. We purchased the car with the assistance of Lori for financing and Dave Steele. We were told about the discount as a sales incentive, signed the paperwork and were completely happy with our purchase.
The day we came to pick up the vehicle we were not given any note for the military “discount” and when I followed up with Dave via email on November 9th and was told: “I am sorry you didn't get the gift card, Chris would not have known about it and I had forgotten. I can't remember if we got a copy of his badge or not for the file.”
I did not receive any follow-up, and assumed the issue had been resolved.
I assumed we would just receive the gift card when we came to have the truck serviced or that there would be a note on our file. Clearly this was incorrect, as when we brought the truck in, my husband was told that there was nothing anyone could do, and we would be paying the balance of our invoice ourselves. No apology, no resolution, no explanation to my actively serving military member, as to why this “military discount” doesn’t appear to exist.
When I spoke with a member of your customer service team I was told that “someone would call me once they figured it out.” And when the service was complete, my husband had to pay for the service out of pocket, with no mention of a refund or reimbursement, and with no apology. He had his military ID card there, and informed the service desk worker of the issue at the beginning of the service, with no resolution offered whatsoever and no apology given.
Being in a military community it greatly saddens me that this “discount” was not communicated, and no one could even speak to a military discount. One employee asked when I was on the phone what the total was, and when I responded $500, she said she wasn’t sure because it varies. It varies?? The discount you offer military members varies?
I asked for a resolution on Monday March 11th, and was told someone would contact me. I received an invoice by email shortly after and immediately responded asking about how we would go about getting a refund, and utilizing our service credit. I did not receive a response.
I then received a customer satisfaction survey by email on Tuesday March 12th in the morning, and responded again immediately that I wanted to rectify this issue prior to submitting the survey. I again received no response.
I received a text message asking again for me to complete a customer satisfaction survey, but still have had no one attempt to connect with me or my husband today to rectify this issue, and for us to receive our military discount.
After multiple phone calls, emails, and eventually contacting the BBB and Dodge Corporate, we FINALLY received our $500 service credit. Without a single apology. We used the credit as quickly as possible, and will never utilize the services of this place again.
Not one single apology, once. Insane!
They are awesome with their customers, and they go out of their way to make sure their customers are satisfied. I walked in after being turned down by a few dealerships due to my low credit rating. But neither Lori or Dave gave up until i was walking out with a new to me vehicle! They also made sure it was in good condition before handing over the keys! I cant thank Lori and Dave enough! And i highly recommend them to anyone looking to buy a new or used vehicle!
Went in on a Saturday morning looking at trucks not thinking that I would get one so soon but with the great service from Dave and Lori I found a truck I loved and was approved the same day so by Monday I was driving away in my brand new truck couldn't be happier
"New Dodge Ram"
First time buying a brand new vehicle. Dave and Lori were great and got me an amazing truck at a very good price. Definitely recommend
My vehicle service requirement was efficiently handled by Mike,all points explained and visit was in a timely fashion.Was explained well.Additional info if required was supplied.
Other Employees Tagged:
, Mike Kelly,Dave Steele