Ralph Neale's Belleville Dodge

sales department up front staff great Sales staff are great. They are there to serve you. ****WARNING**** But the service department needs an overhaul. It was so bad I decided to educ Sales staff are great. They are there to serve you. ****WARNING**** But the service department needs an overhaul. It was so bad I decided to educate myself in regards to basic auto motive repair and service, Now it almost feels like I know more than the counter people. They seem very inept at understanding at the time of quoting a price whether that the repair is covered under warranty or not. And most likely it isn't. But then I check my bumper to bumper coverage and it says it is. Very frustrating, this dealership makes it money not via car sales, but the kick backs banks give for doing the in house financing through dealership for the highest paid kick back, and most of their money is made in the service dept, by hosing you oil change was to be half price for life of ownership went from 22$ and is now at $87 that just an oil change. by you vehicle here but get serviced else where. More

Charged $65.26 for a faulty diagnosis of sliding door which only partially opened. Also paid $425.80 for a new door motor which wasn't needed as the problem was a broken wire. First Ralph said he would t which only partially opened. Also paid $425.80 for a new door motor which wasn't needed as the problem was a broken wire. First Ralph said he would take the motor back and charge a restocking fee, then he changed his mind then. Not the type of service to be expected from a Five Star dealership. More