Dave Bare | Page 4

Ryan Got Us Into Our New Kia Soul SX Turbo And We Love It! My poor Mother has increasingly challenging arthritis in her hands and this progressive difficulty prompted us to begin looking for a new vehicle more My poor Mother has increasingly challenging arthritis in her hands and this progressive difficulty prompted us to begin looking for a new vehicle more than 2 years ago to replace our reliable Ford Ranger. My Mother really enjoyed the height of the Ranger and the feeling of being "tall on the road", but she was beginning to feel that the truck was a little too difficult to handle and a vehicle which was a bit lower (but not too much so) was necessary. We looked at the majority of the popular SUV's (Honda CR-V, Toyota RAV4, Nissan Rogue, Mazda CX3, Ford Escape, Buick Encore) and nothing felt quite right. The Kia Sportage was on our list, so we visited Harris Kia last summer to take one for a test drive. We liked the Sportage fairly well, in particular the ability to adjust the angle of the rear seats and their overall level of comfort especially when juxtaposed with the other SUV's we had tried. After taking the vehicle for a test drive we felt it was near the top of our list, but had not truly captivated us. Ryan was guiding us through our Sportage touring experience and he evidently noticed that we were not truly taken with the vehicle, and that is when he said something to the effect of, "Have you thought about a Kia Soul?" My Mother, brother and I returned a blank stare, "What's a Kia Soul?" Ryan proceeded to show us the odd, little vehicle lying in the middle of the show room which our eyes had passed over like a strange looking shell on a beach of pebbles. I thought to myself, "Oh no. It's one of those weird box vehicles. Totally non-aerodynamic and it looks like a packing crate on wheels." Ryan encouraged us to try sitting down in the vehicle and that's when the magic happened. Spacious. Small, but somehow feels roomy inside. It's very disconcerting. The vehicle looks small from the outside, but upon sitting in the vehicle it reveals itself as being quite roomy, in fact, downright comfortable. My brother is a grown man, and he sat in the back and said the back area was the most comfortable he had yet sat in. My Mother really liked how she didn't feel small sitting in the Soul, yet there was still some height to it, more than a regular car, though not as much as our truck or SUV's we had tried. Ryan proposed going for a test drive and we did. The handling of the Soul was delightful. Peppy. The little car feels peppy, like it really wants to move, and still enjoys being a small car with a zest for movement. I particularly enjoyed the different "Driving Modes". I am very worried about the environment and the future of the planet (my next vehicle will at least be a hybrid, hopefully an electric), and I liked putting the Soul in "Eco Mode" noticing a drop in power but knowing that it would make the vehicle more efficient on gas (as Ryan informed us). We walked away from the time at the dealership really happy with the Soul, although it would take more than half a year for us to finally seize the day. Ryan was diligent, yet considerate. He would call us every now and then to see how things were going. He always asked after my Mother's health, which we appreciated. In November, Ryan called to let us know that a Kia Soul EX Tech was in the dealership and it was set at a great price. The vehicle was used, and so Ryan let us take it to Parksville to see how it handled over a sustained period of highway driving. It was a great ride. We had dinner at The White Elephant. Still, we weren't ready to capitalize on the opportunity. This Soul sold quickly. Ryan was very patient. My Mother's health was challenging over the winter and Ryan never pushed. With spring here we decided to try a Soul again. We took another test drive in a Soul EX +. It felt fine, but we realized that something was missing. And so we arrived at the process of putting the pieces together on what was needed for the right kind of Soul for my Mother. It is a great credit to Kia that each ascending level of trim adds logical and substantial upgrades to the vehicle. My Mother already would need an EX Premium for the "Push Button Start" and "Power Driver's Seat" to accommodate the arthritis in her hands. Nick Symons was helpful in remarking that he found that the Turbo edition of the Soul was a definite improvement for passing vehicles during highway driving, something we very much value having once owned a Ford Ranger 06 with a fairly anemic 3.0 L V6 with 143 hp. So, we jumped up to a Turbo edition and it wasn't a hard choice to then go to the top of the line with the added "Navigation", "Sun Roof", "Power Passenger Seat", and other amenities that provide so much value for the very reasonable increase in price. So, we found ourselves picking the Kia Soul SX Turbo and it should have been a bigger surprise, but it wasn't. The car is worth every penny of its purchase price. It's a true pleasure to drive. Ryan found it for us in "Wild Orange" and even though it's not the "Acid Green" my Mother really liked (a color Kia used back in its 2012 or 2013 year for the Soul), it still looks very sharp and sassy, with the black accents really adding some contrast to the eye catching orange. We all look forward to going for a drive now (though no joy riding, still worried about the environment). Ryan was fantastic. He waited very patiently and thoughtfully for nearly 9 months to get us into our Soul. In fact, our Soul sat in the showroom for a little over a week waiting for a day my Mother was feeling well enough to go get it, and several customers offered to buy it. Ryan stood firm though, and defended the Soul stalwartly, knowing that though we take our time, our word is good, and once committed, we would make the purchase. Along with Ryan, Jan was very pleasant to do the paperwork with, Dave kindly put our plates on our new Soul and is a steady hand on the tiller of the good ship Harris Kia, while Sierra's bright voice was always nice to hear greeting us when we called the dealership. Nick was always a pleasure to talk to, and, once more, his input on the passing ability of the Turbo over the EX trim level (160 hp vs 201 hp) was decisive in getting us to upgrade to the Turbo edition. Only one young fellow made an off the cuff remark about us, "Finally coming to pick up the Orange Soul." in a manner that seemed to say, "You took your sweet time. What we're you doing?" which we didn't much care for, but that was a small matter we dismissed immediately when compared to the overall great level of satisfaction we had dealing with Harris Kia. Ryan was a true pleasure to deal with as is Harris Kia in totality. We'd highly recommend them if you're looking for a nice vehicle, great service, a good price and satisfying experience! More

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Excellent service We bought our new Kia Sorento from Ryan Biggs. Ryan was friendly, knowledgeable but never made us feel pressured. A few days after the purchase of our We bought our new Kia Sorento from Ryan Biggs. Ryan was friendly, knowledgeable but never made us feel pressured. A few days after the purchase of our new vehicle Ryan called to check and make sure we didn't have any questions or concerns. Ryan and the rest of the team at Harris Kia were great to work with and we would definitely recommend them. More

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Went the extra mile to gain my business Special thanks to Ryan Biggs for working to get the price I was comfortable with. Also thank you to Jan Cox, who did an excellent job in clearly expla Special thanks to Ryan Biggs for working to get the price I was comfortable with. Also thank you to Jan Cox, who did an excellent job in clearly explaining my options and finding the bank and loan that worked best for me. Very accommodating dealership, with great people working there. Great job! More

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First Ever New Car I was in desperate need of a "new to me" vehicle and was liking the sounds of the Kia Rio. Sales rep Nick Symons greeted me right away and ultimately I was in desperate need of a "new to me" vehicle and was liking the sounds of the Kia Rio. Sales rep Nick Symons greeted me right away and ultimately sold me my first ever NEW vehicle, complete with sunroof and heated seats! Love it! You can't beat 0% financing and the price was right. Along with Nick, everyone else in the dealership went above and beyond to help me make this big purchase a great experience. And Rachel Roy was able to get me the best deal and set up my financing in record time. All in all, everyone at Kia went out of their way to make what could be a very stressful endeavour, a mostly painless experience. I would highly recommend this dealership to anyone looking for a new Kia or a used vehicle on their lot. More

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Great place to buy a vehicle THEYRE NUMBER one rated vehicle in Canada & the sales staff can't be beat. I would recommend this dealership to my friends and I guarantee they wouldn THEYRE NUMBER one rated vehicle in Canada & the sales staff can't be beat. I would recommend this dealership to my friends and I guarantee they wouldn't be disappointed More

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Bought a 2012 Jeep JK The Harris Kia team is second to none. This is the third vehicle I've purchased from Rachel Roy, and I cannot say enough about the quality of the ex The Harris Kia team is second to none. This is the third vehicle I've purchased from Rachel Roy, and I cannot say enough about the quality of the experience. I am beyond happy with my purchase, and will absolutely return to Rachel and the Harris Kia team when I am ready to purchase again. Their ability to provide value and comfort, to what could be a very stressful situation is beyond professional. Thanks again to Rachel, and the rest of her team for helping me turn my dream into reality. More

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No Pressure. Warm and Welcoming. Felt at Home. The sales people did not pressure us, they did not try to up-sell us. Listened to our needs. Kept us company with good conversation while we waited The sales people did not pressure us, they did not try to up-sell us. Listened to our needs. Kept us company with good conversation while we waited for the paper work to be filed. Basically we felt at home there and it felt as comfortable as having 'coffee' with someone. Plus they were fast and knowledgeable. More

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The friendliest dealership ever I recently purchased a 2017 Sorrento. I am the type of person who does not buy cars often, but I do my research and know what I want, and just have t I recently purchased a 2017 Sorrento. I am the type of person who does not buy cars often, but I do my research and know what I want, and just have to find the perfect moment to make it happen. My experience at this Kia started back in July of this year, when I went in after Tammy Lowe had raved about what a wonderful dealership this Kia was. Upon arrival I was greeted promptly with a welcoming smile, and introduced to Cameron Adams. We told him what are plans were on that day, which was to test drive, not buy, so we could narrow down our search. He was nothing but understanding, helpful, and made the overall experience of making a purchase like this awesome. After the initial test drive, my husband and I knew it was the vehicle for us, but we just had to wait for a few other things to happen before we could purchase it. Cam was not pushy, and in no way made us feel pressured to make the choice that day, but instead stayed politely in contact with us over the span of 2 months before we were ready. The day I came in to make the purchase, I was again made to feel welcome and at home with every member of the team I came into contact with. "Would I like a coffee or water?" Everyone was happy, and praised their role there. My experience at Kia like no other dealership experience in Nanaimo, where I felt pressured and undervalued. Clearly the members of this team enjoy what they do. I would highly recommend Cameron as his product knowledge and candor interactions were of utmost quality. I actually already have a friend now interested in possibly making a purchase in the near future. Thank you for making this purchase fun and easy ;) More

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Truly remarkable car buying experience! Purchased a certified pre-owned vehicle for my wife over the weekend - an anniversary gift to her! The folks at Harris Kia made our weekend with their Purchased a certified pre-owned vehicle for my wife over the weekend - an anniversary gift to her! The folks at Harris Kia made our weekend with their truly remarkable service. From the moment we stepped out of our car to be greeted with an energetic & warm welcome (with anniversary wishes), to when we drove off the lot in our new ride, all the people we dealt with were top notch! This is the fifth car in total (3 for my company, 2 personal) I have purchased from Harris Kia so far. I live on the mainland and the trip to Nanaimo to deal only with this dealership is worth it. If you're in the market for a new or used vehicle, do yourself a favour and visit Harris Kia. More

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Knocked it out of the Park! Again!! Had my car in for servicing yesterday. Appreciated the email reminder and the up-front estimate of costs. Once again, I was so impressed by the enthus Had my car in for servicing yesterday. Appreciated the email reminder and the up-front estimate of costs. Once again, I was so impressed by the enthusiasm and professionalism of everyone I came into contact with yesterday. This dealership knows what true customer service is all about. I don't know what I'll do if I move out of this area - I may have to barge my vehicle over to be serviced here. or maybe I can just make a trip every year to buy a new car! Thanks everyone! More

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