Daniel Bortolussi | Page 16

I just purchased a new 2013 Toyota Rav4. Overall, I had a good experience with Herb Chambers in Auburn-- once I was able to talk to Daniel Bortolussi. I spoke to three different sales managers: Mike Demers ( good experience with Herb Chambers in Auburn-- once I was able to talk to Daniel Bortolussi. I spoke to three different sales managers: Mike Demers (in person), Dylan Hoang (in person) and "Bob" (on the phone). Everyone had something different to say about what they could offer for a price on my trade-in. After receiving quotes from eight different dealers and visiting four of them in person (including this dealership), I called Mike Demers back to re-negotiate the price on my trade-in. He said he would talk to a manager and get back to me within 30 minutes. That never happened so after three hours I called the dealership and got someone named "Bob" who agreed to my new offer and told me to come in and ask for Dylan. To put it mildly, when I got there I got the run-around from Mike and Dylan who claimed "Bob" "wasn't authorized to make that deal" and they would not honor it. (If you are an experienced car buyer, you know this is the number one line everyone pulls.) When my conversations with them went nowhere, I asked to talk to the Executive General Manager, Dan Bortolussi, so I could put in a complaint on my way out the door. I planned to head back to a different dealership, but I found Dan to be honest, fair, and straightforward. He was great to work with and I ended up buying my vehicle after speaking with him. From there, my experience was wonderful. Thomas Gulo (Sales and Internet Manager), Shawn Merrick (Finance Director) and Renel Plymouthe (Sales Manager) were all a pleasure to work with. Thomas Gulo was especially helpful and patient with me. In the end, I got a great price on my car and an average price on my trade-in. My suggestion: don't take any offers from the salespeople as reliable until you hear it from Dan himself. They do not communicate with each other and make offers that do not hold up. If you can speak to Dan, you will be all set! More

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These guys are awesome! I will never buy from any other dealership. I have been buying cars here since 1996! As always, thank you for your patience with me. See you soon for ANOTHER great deal!! MS dealership. I have been buying cars here since 1996! As always, thank you for your patience with me. See you soon for ANOTHER great deal!! MSgt Tom White, USAF 508.277.9478 More

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I wrote a review last Tuesday evening but Auburn Toyota did not receive it..I don't know why but anyway..... I went to Herb Chambers on Friday evening of last week and decided to buy a Rav 4 . I didn't did not receive it..I don't know why but anyway..... I went to Herb Chambers on Friday evening of last week and decided to buy a Rav 4 . I didn't have time to negotiate but told Jimmy Eldean I would be back in the morning. I met Jimmy at 8:45 on Saturday morning and I was back at my home in less than 5 hours with a brand new vehicle which is just gorgeous! Jimmy is the BOMB! He is a true gentleman who is honest, respectful and does not play any games. Jimmy went out of his way to make sure I was satisfied. There was absolutely NO hassle and I would HIGHLY recommend Jimmy to be your salesman as he is the BEST person to deal with when purchasing a vehicle. He is kind of unbelievable to tell you the truth. I wish you the very best in your career, Jimmy. Thank you for ALL you did to make this experience go SO smoothly. Dylan H., Jimmy's Mgr., was also very respectful and quickly assisted in putting together the deal. Shawn, the money man, is indeed the correct individual in your company to service clients in the finance area. He puts you at ease and has a GREAT personality. He is a lot of fun and knows how to gt the job done. Thanks, Shawn. Finally....I thought it quite classy for Dan B. to take the time and thank me for my business. Yeah...Class Act! More

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Jeff Krasner and his team did a FABULOUS job servicing my 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on a 2013 Avalon Limited. BEST experience I have ever had with a car dealer in my 35 years! More

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they were very good at the sale. the overall service was very good. everybody had a smile on there face and i was greeted right away upon walking in the door. awesome customer service.. i would go back to t very good. everybody had a smile on there face and i was greeted right away upon walking in the door. awesome customer service.. i would go back to this dealership i love my new toyota tundra the service is the best ive seen from dealers around the area.. good job :) More

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They were extremely helpful and spot on in respecting our wishes in terms of our buying needs. The staff was friendly to my wife and daughter during the sale procedure and listened as much as we talked. I fe wishes in terms of our buying needs. The staff was friendly to my wife and daughter during the sale procedure and listened as much as we talked. I felt absolutely no pressure to take or allow something to be given that I did not want.I work in an office with 7 other co-workers and in the last 2 years we have purchased 8 vehicles from Herb Chambers of Auburn. Thank you to all who work there. More

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