Dan Macyk
Dan Macyk at Wheaton Honda

Dan Macyk | Page 3

New Vehicle Sales Consultant

Wheaton Honda

9688 34 Ave NW
Edmonton , AB T6E 6S9

not yet
rated
26 Reviews
not yet
rated

26 Reviews

Write a Review

26 Reviews of Dan Macyk

May 20, 2014

Dealership Rating

Lost and Useless I tried to book a service appointment online twice, unsuccessfully. Called after three days and was told they'd get back to me to schedule within an h More

by geraldallen
Customer Service
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: unknown

May 21, 2014

Wheaton Honda responded

Hi Gerald, I apologize for the difficulty you have had too get your car repaired. I have spoken to my Service Manager, Yeap and have asked him to give you a call to discuss what has happened. He is the one who took your appointment when you finally were able to speak to someone.It disturbs me that we would have to lose any customers over mishandlings that should have been simple. We have looked into your situation and have reasons for some of what has happened. We have not been able to locate the two emails you have sent in for booking an appointment and I will talk to our web site provider to see if there is a problem with our system. I am told the probable reason we missed your keys in the night box was because we collected the keys before you dropped yours in the box. This is not your fault but something we need to look at so we check the box more than just once early in the morning. I don't have any answers to why you didn't get a call back when you are told to expect one or why someone didn't check for your car's status when you called after you dropped the keys. I will have a meeting with our service staff to go over your situation so they can see the negative results that lack of customer service can result in.Sometimes problems occur and we find we need to change our processes accordingly when required. I hope Yeap will be able to give you some kind of explanation that will give you a sense of giving us another try. I realize you are upset and want to assure you that the ownership change that happened in 2009 has nothing to do with the problems you went through. The newer ownership group has kept all the original staff. There are a great number of employees who like Dan have been with this company for many years. I would appreciate a chance to speak to you by phone or in person after Yep and you talk in order to try and make things right. Sincerely, Ted Clark

May 23, 2014

Wheaton Honda responded

Hi Gerald, Thank you for giving us another opportunity to earn your trust. I realize we dropped the ball on this and deserve the review you gave us. I hope you see from the many good reviews we have had that this is an isolated event. For the future if you have any issues you can get a hold of me directly or call our Service Manager, Yeap. We have already made to our procedures due to your complaints so they didn't go to deaf ears. Yeap left you a message yesterday and would appreciate a call so he can talk about what happened and also update you on a service bulletin you need to be aware of for your car. Thanks again for your understanding and we look forward having you return as a happy customer. Sincerely, Ted Clark

May 22, 2014

geraldallen responded

The car is back running (within 24 hrs). Like I said, twice the computer booking system let me down but the other three times were because humans gave the "ya, ya" approach. I should have booked my appointment with another dealer or the Honda repair shop on 99th earlier in the process. You cannot expect customer loyalty the way this was handled. Water under the bridge.

May 23, 2014

geraldallen responded

After several days to cool off and get things in perspective, I won't go on a crusade to have a restaurant closed because someone forgot to bring me my tap water with a lemon slice. We will return as customers, conditionally of course. I will trust that the experience was a one off and has been handled/discussed to prevent repeat. By the same token as above, the dealership deserves the scores given for their performance. I did everything needed to get my car fixed without picking up a wrench myself.

March 18, 2014

Dealership Rating

In December I decided to replace our old van and after doing much research I decided that I wanted to buy a Honda CRV. I sent an e-mail to Wheaton to open the discussion. After receiving a reply from Dan More

by DanLec123
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 21, 2014

Dealership Rating

Excellent service overall and no pressure. I had visited another Honda dealership in west end and parts were more expensive at that dealership, the sales process took way too long and high pressure tactics More

by vgallant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Meaghan Hallett , James Eveneshen, Brian Golamco, Tim Noonan, Ray ... for final delivery of vehicle

February 07, 2014

Dealership Rating

We wanted a small SUV that was easy on gas and safe. We do lots of research and narrowed it down based on Consumer Reports, other reviews, and test drives. We further narrowed it to the CR-V or Subaru Fo More

by kathysprout5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Eveneshen

January 19, 2014

Dealership Rating

When I decided that the Honda CRV was my vehicle of choice I called James Eveneshen (friend and neighbor) as I knew he worked for Honda. I described the type of salesperson I was looking for and he put More

by byaciuk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Eveneshen

August 13, 2013

Dealership Rating

All the people mentioned above were very helpful and courteous. The price was negotiated with Dan and Jim by a friend when I could not be present due to work commitments. They honoured the negotiated More

by pjandhyala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Golamco, Caroline Arter

3