Dan Landrum
Dan Landrum at Toyota of Rockwall
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Dan Landrum | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.6
163 Reviews
4.6

163 Reviews

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163 Reviews of Dan Landrum

March 08, 2024

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Employee Rating

We love Toyota of Rickwzl! We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service c More

by linda.white_elmo
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Recommend Dealer
Yes
Mar 08, 2024

Toyota of Rockwall responded

Thank you, Linda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 05, 2024

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The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t More

by alonzo1207
Service Price Transparency
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Recommend Dealer
No
Mar 08, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 02, 2024

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Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour, More

by Lynne Rowlett
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Recommend Dealer
Yes
Mar 03, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Lynne, and we hope to see you again!

February 24, 2024

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great guy to work. he handled my request with prudence and also provided me shuttle. he was also giving heads up during the time service More

by charlesosakwe
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Recommend Dealer
Yes
Feb 25, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business, Charles, and hope to see you again soon!

February 09, 2024

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It was great and on time. No complaints on my end keep up good work More

by valheru96
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Recommend Dealer
Yes
Feb 09, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 19, 2024

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Poor service, I decided not pay service and wasn't offered any help with the loading of my 5300lbs truck on trailer. I accidentally scratched the neighboring car while trying to push it on the trailer More

by DANIELSEARCY
Service Price Transparency
Recommend Dealer
No
Jan 24, 2024

Toyota of Rockwall responded

Providing a positive experience is our top priority, Daniel, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 14, 2024

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fantastic service, however the wait time was a bit long but overall, excellent service from the crew. More

by ji
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Recommend Dealer
Yes
Jan 15, 2024

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 28, 2023

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The appraisal center tried to low ball me , if I put the car on fb would get double the money More

by josen_thomas
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Recommend Dealer
No
Dec 01, 2023

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 04, 2023

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I had my highlander serviced here twice now, once for 5k then at the 10k. They are very prompt and professional. They text you when your car goes in, and also as soon as it’s done. Super simple and easy!! More

by rnw_09
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Recommend Dealer
Yes
Nov 05, 2023

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

October 29, 2023

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Great place excellent customer service nice weighting area and quick service also they help me to get more info More

by SISAYELE
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Recommend Dealer
Yes
Oct 29, 2023

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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