Mick Schott

I do not recommend this Toyota to anyone. This Toyota is the absolute WORST to visit. They are liars, the customers service is poor. If you take your car here for any reason please take befor This Toyota is the absolute WORST to visit. They are liars, the customers service is poor. If you take your car here for any reason please take before and after pictures. Especially of your exterior and odometer reader. Someone had been driving my car while it was in Toyota’s possession. The managers lied and stated that this is not something they do unless a car needs to be tested on the road for issues. My car needed a sunroof replacement. After dropping my car off. I received several lies as to what was wrong with my car and when it will be repaired and ready for pick up. This place kept my vehicle for 3.5 months. When the service technician Christian C. delivered my car to my home, my vehicle was wrecked on the passenger’s front bumper as well as scratches and scrapes around the entire passengers side of my vehicle. Christian attempted to deliver my car at night which he didn’t expect for me to examine the car. I refused to received the car in that condition. So I took pictures as well as took images of my odometer. After refusing the tech took my car back to Toyota and lied stating that the vehicle was already damaged. After proving my statement by uploading before and after images of my car and odometer (which proved someone had put over 300 miles on my car). I then contacted the corporate office to report all damages and issues. The corporate office of Toyota asked the Rockwall location for the intake images of my vehicle, and Toyota did not have any before images to prove my car was in fact already damaged. This is not following protocol. Following protocol requires the vehicle to be inspected and images taken upon dropping a vehicle off. They failed to do this. Which resulted in my car being placed in a body shop with Toyota being responsible for making monthly payments to my finance company. This could have all been resolved by being honest and taking the proper measures in protecting my car. Again, I don’t recommend a hoopty car to this place! Go to Plano or Mckinney’s location! More

by kkpatrick31 Verified Customer Verified Customer

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I am very happy with the services provided by Mick. However, I had worse experience with Stephanie Sanchez or Lopez. She never called me as promised about updating me on the truck battery. I have follo However, I had worse experience with Stephanie Sanchez or Lopez. She never called me as promised about updating me on the truck battery. I have followed up almost throughout 6 working days and not a single time I couldn't get hold of her. She never returned my call, and I refuse to ever work with her. With Stephanie in service, I will never and ever work with her as she does not know customer service, she does not know the customer follow up, and at least give them a call as she promised, extremely dissppointing. On the other hand Mick provided great support and which I would continue to work with him. More

by Mody K Verified Customer Verified Customer

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Staff are friendly, professional, work hard to get extended warranty coverage and techs go the extra mile. extended warranty coverage and techs go the extra mile. More

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Always a great experience. While getting my car serviced, everyone is friendly and transparent on what was done and what I may need to keep an eye on. In and out in an hour giv While getting my car serviced, everyone is friendly and transparent on what was done and what I may need to keep an eye on. In and out in an hour give or take. More

by rtrammell8 Verified Customer Verified Customer

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Great people and great customer service. They take care of all my vehicles for my family. They take care of all my vehicles for my family. More

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All of the people who were involved were friendly and knowledgeable. Great people work in the dealership. knowledgeable. Great people work in the dealership. More

by jimmycanoe863 Verified Customer Verified Customer

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Great service and professional guidance . Miki and the staff super diligent and helpful to answer my questions and prompt to provide the necessary help in my trucks Miki and the staff super diligent and helpful to answer my questions and prompt to provide the necessary help in my trucks More

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Great service department. Always friendly, professional, and knowledgeable. I’ve been taking my cars there for 10 years and will continue for years to come. Always friendly, professional, and knowledgeable. I’ve been taking my cars there for 10 years and will continue for years to come. More

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The staff is always knowledgeable and helpful. They explain clearly what to expect during the service. They explain clearly what to expect during the service. More

by sylviaao Verified Customer Verified Customer

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They were great. Got our info and less then 30 mins they were done. Nice people to deal with. Got our info and less then 30 mins they were done. Nice people to deal with. More

by dwolfe619 Verified Customer Verified Customer

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