Craig Langille | Page 3

Fiona always provides the BEST customer experience I always bring my ford to north star for servicing. It is the farthest location from where I live in the city but it's worth the drive every single ti I always bring my ford to north star for servicing. It is the farthest location from where I live in the city but it's worth the drive every single time. I had my vehicle serviced at Northstar yesterday and when my husband picked it up for me he noticed an awful noise coming from the front wheel. I was able to get in this morning to have it looked at without an appointment. I specifically dealt with Fiona and Craig in the service department. They had the problem solved within 10 minutes, if even that and they even looked after the said cost for me. I will always return to Northstar for my servicing thank you for making me feel like part of the family. More

by MICHELLEBENNETT82 Verified Customer Verified Customer

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Excellent! Best dealer I have been too. The staff are excellent! Will definitely be going back. I never thought i could bring a non-ford to a Ford dealer for an Best dealer I have been too. The staff are excellent! Will definitely be going back. I never thought i could bring a non-ford to a Ford dealer for an oil change or tire install but now I do and I couldn't be happier with the service! Great turn around! More

by MICHAEL.ATODD Verified Customer Verified Customer

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Maintenance Always prompt knowledgeable friendly service. The parts and work were done in a day and that was a welcome surprise. Always left with a smile and comp Always prompt knowledgeable friendly service. The parts and work were done in a day and that was a welcome surprise. Always left with a smile and complete satisfaction More

by LINDA.LANGILLE Verified Customer Verified Customer

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Transmission diagnostic After initially having a transmission replaced, the transmission failed due to a loose bolt in the bell housing part of the transmission case causing After initially having a transmission replaced, the transmission failed due to a loose bolt in the bell housing part of the transmission case causing a hole and leaking fluid as well damaging the torque converter. Although the issue could not be resolved and pointed to a potential manufacturer error (improperly installed bolts on flywheel assembly) the NorthStar Service staff did their best to work with me. Although in the end there was no warranty or recourse, the team reviewed the damage and was able to assist by not charging for the work to determine the root cause. Understandably, the dealer cannot support a call for a manufacturer error after 6 years (Vehicle is 2006 Focus). The team at NorthStar has always been helpful and supportive and have maintained both my Ranger and Focus for the past 4 years. More

by Rick V Verified Customer Verified Customer

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Very personable service, pleasant and did a great job!! Prompt service polite and pleasant. Did a great job and communicated with me in a timely manner. Dads car started after a new battery and the car lo Prompt service polite and pleasant. Did a great job and communicated with me in a timely manner. Dads car started after a new battery and the car looked like brand new after detailing. Even kept the car overnight so it could dry inside. Thanks! More

by LORENZBARBARA Verified Customer Verified Customer

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