Craig Langille | Page 2

I felt I was heard. My vehicle problem was analyzed and resolved. Based on what a mechanic friend told me, the initial quoted cost to repair from Northstar was significa My vehicle problem was analyzed and resolved. Based on what a mechanic friend told me, the initial quoted cost to repair from Northstar was significantly higher than it should have been. I talked to the service manager who reviewed my situation and quoted me a fair price. I rarely go to dealerships for mechanical work (other than new vehicles on warranty) because I have found they charge more and are inflexible. This time, I felt I was heard and treated fairly and am far more open to returning to Northstar for my mechanical issues. More

by Henry Verified Customer Verified Customer

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Excellent customer service The people at Northstar Ford are unfailingly pleasant and professional. I had the 6 month service done on my 2016 Ford Fusion and my winter tires put The people at Northstar Ford are unfailingly pleasant and professional. I had the 6 month service done on my 2016 Ford Fusion and my winter tires put on. I appreciate that they do a thorough check on the engine, wheels etc. and replaced filters and windshield wipers as necessary. Very glad I had purchased the service agreement, so there was no charge! I elected to make an appointment and simply wait in their comfortable customer area in the showroom where there is always lots of coffee, tea etc. rather than use the shuttle service which is great too! Car done as promised and I drove away. I can cross that chore off my list knowing my car is ready for winter! More

by AJWILKIN Verified Customer Verified Customer

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Vehicle returned with a 28 inch scratch........ I dropped off my vehicle to get tires changed. I got my truck back with a deep, 28" long scratch on the driver side door. When I immediately raised I dropped off my vehicle to get tires changed. I got my truck back with a deep, 28" long scratch on the driver side door. When I immediately raised the issue to the service department, they indicated that as it was not reported by any of their mechanics, they could not in good faith do anything about it. The key learning I've had is that North Star Ford will make no guarantee to return YOUR vehicle in the same condition in which it was received. In the case of my vehicle, it was clearly damaged while in the care and custody of the dealership - albeit when and how is not clear. They washed their hands and told me to deal with it thru my insurance. (I guess that's not totally true - they offered to repair it for $1268 + GST....) ______________________ UPDATE: After working directly with Northstar Ford Management, they have graciously agreed to split the repair charges with myself, demonstrating a shared accountability. I understand Fords position, and appreciate them being willing to help. I've left part of the original review, but changed the rating to factor in their willingness to help. While I am frustrated with the damage, I am happy with Ford's willingness to help. Thank you. More

by SUEK.W Verified Customer Verified Customer

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Tire Swap Called on a Friday of a snowy day to see if we could get our Escape in to have the winter tires put on as we were headed to the mountains. We were ab Called on a Friday of a snowy day to see if we could get our Escape in to have the winter tires put on as we were headed to the mountains. We were able to get it in for the following morning. was much appreciated. More

by SHERRYWARRINGTON Verified Customer Verified Customer

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Oil change Staff was friendly and helpful. Called in for an appointment and got one right away. Our vehicles was able to get in on a wait appointment and we did Staff was friendly and helpful. Called in for an appointment and got one right away. Our vehicles was able to get in on a wait appointment and we did not wait long! More

by ALNVICKY Verified Customer Verified Customer

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Excellent customer service in resolving a cracked windshield I brought my vehicle in for service and when I came back later that day to pick it up I noticed a crack in the windshield. I spoke with Craig, and he I brought my vehicle in for service and when I came back later that day to pick it up I noticed a crack in the windshield. I spoke with Craig, and he went out of his way to resolve the problem, eventually replacing the widow at no cost to me. I am very please with the excellent customer service that was provided by both Craig and Mitch. More

by RANDY.FLEMING Verified Customer Verified Customer

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Unreal customer service Rob and Fiona are the best The rating is deserved Rob and Fiona go active and beyond what their job entitles !!!! I have never been this satisfied with a service as much as this The rating is deserved Rob and Fiona go active and beyond what their job entitles !!!! I have never been this satisfied with a service as much as this !!! Kudos guys keep up the great work More

by JANMICHAELPEACE Verified Customer Verified Customer

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Not Impressed I brought my vehicle into the shop to have the CD Player looked at as it rattled when driving and did not eject CD's. Additionally a trim piece on th I brought my vehicle into the shop to have the CD Player looked at as it rattled when driving and did not eject CD's. Additionally a trim piece on the inside of my hatch window was warped and needed replacement. When we picked up the vehicle, the hatch trim piece was replaced but was popped out on one side. A service person came out and popped it back into place. Once I drove home, I noticed there were several rattling sounds coming from the back of the vehicle. I noticed that the lower corner of the interior hatch cover (not the area which was fixed) was loose, and the handle was floating -- it was not secured into anything. This means that when someone tried closing the hatch, rather than push the button, they reefed down on the door, and broke the handle. After breaking the handle, they chose not to tell anyone (or more specifically me) about it. As for the CD Player, I put a CD in, and tried to eject it and it still wouldn't eject. I guess it never occurred to them that after trying to fix the problem, they should try to test it. I returned to the dealer and asked them to address these issues, which they did. Given the issues I was having with this repair center's complete and total lack of attention to detail, before I attended to pick up my vehicle, I went into the car lot and looked at an identical vehicle to mine (Escape) to look at how everything on the dash fits together, and the amount of play expected in the dash cover. When I picked up my vehicle, the left side of the CD/dash cover was not popped in, and was visible sitting about 4mm above the area it was supposed to clip into. The right side, was loosely fitting in, and was not fully recessed the way the cover should be. I was pretty annoyed at this time so I asked the manager, Craig to take a look at what I felt was poor workmanship. Craig popped the left side of the dash cover in, and said it was fixed. I pointed out the right side, and showed him how it was not sitting in nice and tightly. (The right side was sitting raised up about 5mm higher than it should be.) Craig didn't see what the issue was. I then lightly shook the piece to show him how much play there was in it. He told me that is normal, and that all the Escapes are like that. I told him he was completely wrong. I told him we could go to any Escape in the lot and I could show him that it is not suppose to shake the way it was shaking. I told him it was pretty obvious that the clips on the right side were not catching. I expect a manager of a service department to have an eye for detail. I expected that a manager would readily recognize the poor workmanship of his staff, apologize for the inconvenience, and tell me that he would ensure it would be taken care of. This did not happen, other than him asking me if I want to book it in again to get looked at. Really? I booked it in again, and as usual the part was not available in Calgary so I have to return to get it fixed -- so this will require a 6th trip to the dealer to finally get this problem resolved. However, given that they are ordering in a new dash cover, this tells me the clips which hold the cover down were broken. As you can see from the above, there is no pride of workmanship or quality control at this service shop. They hope the customer won't notice any defects in the repairs, and are not apologetic about continuing to waste a customer's time. The only reason I even gave 1 star for this rating, is because of Brittany and service supervisor Mike. Brittany is very pleasant and friendly to deal with and good at keeping customers updated with the status of their vehicle. The person who has helped to keep my sanity throughout this process is service supervisor Mike. Mike is very understanding of customer's concerns and ensures issues are looked into. If it was my call, Mike would be running that shop and not Craig! (Although now, I think I might have forgotten the service supervisor's name -- I don't see a "Mike" listed below, so maybe it was Mitch?) Due to poor attention to detail, repairs that are not tested, hoping that customers won't notice damage/defects, and poor management, I can not honestly recommend this repair shop to anyone. More

by notimpressed Verified Customer Verified Customer

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6 month warranty on a $600 repair Our son's car is 3 months out of warranty. The wrench light came on in his car. The diagnosis was a $600 repair. The same problem was repaired less th Our son's car is 3 months out of warranty. The wrench light came on in his car. The diagnosis was a $600 repair. The same problem was repaired less than 2 years ago under warranty. And the best they would do for him was say if it happens again within 6 months they would do a free diagnosis. More

by gblackwell0 Verified Customer Verified Customer

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Fast and efficient! Got the job done fast and efficient. Schedule was for recall with parts that finally arrive. Brought it in the morning and pick up in the evening du Got the job done fast and efficient. Schedule was for recall with parts that finally arrive. Brought it in the morning and pick up in the evening during the weekday. No complains. More

by BLUEWOLF97 Verified Customer Verified Customer

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