Courtney Pooler
Courtney Pooler at Audi Meadowlands
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Courtney Pooler | Page 2

Service Advisor

Audi Meadowlands

425 Route 3 East
Secaucus, NJ 07094

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4.4
261 Reviews

Dealership Experience

6 yrs

Industry Experience

6 yrs

4.4

261 Reviews

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261 Reviews of Courtney Pooler

February 09, 2024

Dealership Rating
Employee Rating

Slow communication and we'd get different messages/details depending on who we spoke with. No one seemed to be consistent with their updates More

by Keith105
Recommend Dealer
No

Other Employees Tagged: Courtney Pooler

Apr 01, 2024

Audi Meadowlands responded

We sincerely apologize for the communication issues you experienced during your recent interaction with us. Providing clear and consistent communication is paramount to us, and we regret any confusion or frustration caused by receiving conflicting messages from our team members. Your feedback is incredibly valuable, and we are taking immediate steps to address the communication inconsistencies you've highlighted. Rest assured, we are conducting a thorough review of our processes to ensure that all team members are aligned and providing accurate and consistent updates to our valued customers. We understand the importance of transparency and reliability in our communication, and we are committed to improving in this area to better serve you in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

February 02, 2024

Dealership Rating
Employee Rating

Personable Stressless Freindly Cordial Seamless No pressure Comfortable Very flexible to my needs Welcoming No rush More

by eljj76
Recommend Dealer
Yes

Other Employees Tagged: Courtney Pooler

Mar 07, 2024

Audi Meadowlands responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a stress-free and enjoyable experience with us. Warm Regards, Michael Hill mhill@benzelbusch.com

January 29, 2024

Dealership Rating
Employee Rating

We had ripped two tires on a road trip. Audi Meadowlands was close by and had the tires in stock, so we had the car flat bedded to them. They replaced the tires very efficiently and we were More

by John.benson
Recommend Dealer
Yes

Other Employees Tagged: Courtney Pooler

January 18, 2024

Dealership Rating
Employee Rating

Professional, fast, and always thorough. It’s an overall great experience every time I visit this location. More

by MRANDMRSCOLLINS2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Vanderberg, Alex Mercedes, Vincent Munoz , Christopher Almanzar

January 17, 2024

Dealership Rating
Employee Rating

The Audi service center provided a commendable experience. The service was prompt, staff was courteous, and they effectively addressed my vehicle's needs. I would recommend it for reliable and eff More

by Abbas.Ghazanfar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Vanderberg, Alex Mercedes, Vincent Munoz , Christopher Almanzar

January 17, 2024

Dealership Rating
Employee Rating

The transaction went smoothly when I ended my lease and purchased my car. I added an extended warranty at the same time. More

by DORANS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Vanderberg, Alex Mercedes, Vincent Munoz , Christopher Almanzar

January 17, 2024

Dealership Rating
Employee Rating

Audi Meadowlands has always been a dependable location for me. Although they take great care of my car, it oftentimes takes an extended amount of time for repairs and feedback. More

by ERNISA_MCLENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Munoz

January 17, 2024

Dealership Rating
Employee Rating

Vincent and Courtney at Audi Medowlands are epitome of how a car service advisor ms should be. They take pride I their work, understand customer needs, have extensive knowledge of the cars and common issu More

by Himanshu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Vanderberg, Justin Pooler, Vincent Munoz , Mickey from parts

November 23, 2023

Dealership Rating
Employee Rating

Vincent is always very helpful and knowledgeable whenever I must visit audi give the man a raise he goes the extra mile More

by PHILWHITE1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 02, 2023

Dealership Rating
Employee Rating

Very prompt and easy to schedule an appointment, they work very diligently and to the utmost satisfaction of the customers. The team is very helpful and delightful to keep you updated on the status of th More

by HYGREVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Mercedes, Vincent Munoz

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