Reputation Management

Went for an oil change in December, which took 2 hours. Then in January (1 month later) I got a notification I needed to change my oil because Audi forgot to recalibrate the oil sensor. I called and tried Then in January (1 month later) I got a notification I needed to change my oil because Audi forgot to recalibrate the oil sensor. I called and tried to schedule a follow up visit which was extremely challenging and kept getting sent to voicemail on several attempts to connect to the service department. Very disappointing experience overall. More

by supysingh93 Verified Customer Verified Customer

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Very good experience . Very well organized and the service was done very well. Thank you Very well organized and the service was done very well. Thank you More

by rajatpatnaik04 Verified Customer Verified Customer

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Everything was great. I travel from Westfield NJ to your dealership.. Very please with your service. I travel from Westfield NJ to your dealership.. Very please with your service. More

by FEBO730 Verified Customer Verified Customer

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Exceptional service; no gimmicks and super supportive throughout the entire process. Couldn’t have asked for a better experience. throughout the entire process. Couldn’t have asked for a better experience. More

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Vincent is always very helpful and knowledgeable whenever I must visit audi give the man a raise he goes the extra mile I must visit audi give the man a raise he goes the extra mile More

by PHILWHITE1961 Verified Customer Verified Customer

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Great People | Polite friendly and very helpful! Had a great time while the paper work was going with the sales folks in the office both Aaron and the finance person made it a pleasant experience Had a great time while the paper work was going with the sales folks in the office both Aaron and the finance person made it a pleasant experience More

by azeezrahman2004 Verified Customer Verified Customer

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Found everyone professional and follows up on calls and wants to provide a good experience. wants to provide a good experience. More

by rgf1530 Verified Customer Verified Customer

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If I could give Luis Urchina less than -1 star I would. THE ABSOLUTE WORST SALESMAN. Does not know what integrity or being honest means. It's funny because I've sold cars for over a decade. He does THE ABSOLUTE WORST SALESMAN. Does not know what integrity or being honest means. It's funny because I've sold cars for over a decade. He does not listen to customers instead tries to talk over them to express his dominance. The funniest part about his offer was that he came back with an offer of $700+ payment for a $51K vehicle. I guess he does not know how to add a residual and monthly payment together to see that his offer was well over sticker. Ultimate slimeball. Long story short, he tried to charge well over MSRP for the car and the best explanation was taxes and fees (caught in a lie). I ended up getting the vehicle from another AUDI dealership for $200 less a month in payment. Mind you when he quoted me there was also a $4500 rebate being offered. What a crook. Do not buy from this guy ever. Had he not tried to be rude and talk over me I would have not left a review. But its important to know who your dealing with. More

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Courtney was courteous, knowledgeable and efficient; the premises were clean and comfortable. Perhaps a link to the LAN at the counters would ease internet access. premises were clean and comfortable. Perhaps a link to the LAN at the counters would ease internet access. More

by RAJSRIMAAN Verified Customer Verified Customer

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Thank you Alex for an easy smooth process while I am currently away! You very very helpful! currently away! You very very helpful! More

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