Check out Colin Simmons's reviews on DealerRater

October 12, 2022

Dealership Rating

Employee Rating

My car was towed to dealership. It took 3 weeks for them to run Diagnostic report. Service was rude and I will never visit this dealership again. It took 3 weeks for them to run Diagnostic report. Service was rude and I will never visit this dealership again. More

by Christine

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Matt,

Report | Print

Oct 16, 2022 -

Family Hyundai responded

Thank you for providing this feedback, Christine, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 10, 2022

Dealership Rating

Employee Rating

The service was terrible, they took over 3 months to fix my car and they tried to give it back to me with problems. The service supervisor was unprofessional I felt like and disrespectful the only 2 good t my car and they tried to give it back to me with problems. The service supervisor was unprofessional I felt like and disrespectful the only 2 good thing about the dealership is Colin and the receptionist lady. More

by Asad

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Michael Kratschmer , Tom Salin

Report | Print

Oct 14, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 09, 2022

Dealership Rating

Employee Rating

Great service kind employees car was finished in a timely manner I’m very pleased with the car I chose the beautiful Genesis timely manner I’m very pleased with the car I chose the beautiful Genesis More

by masoncarrie11

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Oct 10, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 08, 2022

Dealership Rating

Employee Rating

Service has become too expensive for my means. Last visit I paid $387 in labor for just routine checks, OUCH! I wanted to keep giving my car Dealership TLC but will need to resort to hopefully fin Last visit I paid $387 in labor for just routine checks, OUCH! I wanted to keep giving my car Dealership TLC but will need to resort to hopefully finding an affordable, honest mechanic. More

by larouge19

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Report | Print

Oct 13, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 07, 2022

Dealership Rating

Employee Rating

Service attention is not nearly as good as sales attention. Would appreciate same level at service. attention. Would appreciate same level at service. More

by KLATTZ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Oct 08, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

October 07, 2022

Dealership Rating

Employee Rating

What a place for auto service customer service is at its best management ,sales service writers you named it !! best management ,sales service writers you named it !! More

by m.branch2345

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Oct 08, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 07, 2022

Dealership Rating

Employee Rating

The wait was longer than 3 hours for a tire change and I did not get a ride home ridiculous I don’t like after sales service did not get a ride home ridiculous I don’t like after sales service More

by SYED.Y.JAMIL

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Report | Print

Oct 08, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 07, 2022

Dealership Rating

Employee Rating

Jahia rocks! She gets 1000 stars from us. Always a smooth process at Family Hyundai. She gets 1000 stars from us. Always a smooth process at Family Hyundai. More

by wallywaldorf22

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri, TJ Schmitt, Michael Kratschmer, Mike Majors , Larry Edwards, Tom Salin, Jahia Miller

Report | Print

Oct 08, 2022 -

Family Hyundai responded

Thanks, Wally, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 07, 2022

Dealership Rating

Employee Rating

Great place for service if you feel like waiting 2 months for an appointment. I was told they would provide software update during oil change but that didn’t happen. for an appointment. I was told they would provide software update during oil change but that didn’t happen. More

by DPR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Oct 08, 2022 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us directly at your convenience. We appreciate your business here at Family Hyundai.

October 06, 2022

Dealership Rating

Employee Rating

I was in for a 90k mile maintenance, My service adviser Colin explained to me that 90k is the same as the 30k plus coolant flush. The work was done ahead of the promised time and the car was cleaned both i Colin explained to me that 90k is the same as the 30k plus coolant flush. The work was done ahead of the promised time and the car was cleaned both inside and outside. I am very happy with the service More

by YIFEIJASKI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Oct 08, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

Colin Simmons | Page 91

Service Advisor

Family Hyundai

2261 Reviews of Colin Simmons

Dealership Inventory (365 Vehicles)