Had my car in twice and still not repaired even though
was told it was repaired
was told it was repaired
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by SUSANGUIBORD
Verified Customer
Verified Customer
Feb 02, 2023 -
Family Hyundai responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Susan, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Great service.
Very progessional. I was kept well informed about progress on vehicle during my wait.
Very progessional. I was kept well informed about progress on vehicle during my wait.
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by JOELKENEALY39
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2023 -
Family Hyundai responded
Thank you so much for your kind words, Joel, and for taking the time to leave us this wonderful feedback!
Honestly, we have had some disagreements with the service
center that were mainly related to delays regarding parts and contacting the right party for approval. However, the service staff (Tom, Colin, Mike)
center that were mainly related to delays regarding parts and contacting the right party for approval. However, the service staff (Tom, Colin, Mike) definitely went aboveboard regarding addressing our concerns and ensuring our vehicle was properly repaired. I would recommend this facility for vehicle maintenance.
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by rhonore
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2023 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
They were very courteous and professional and attentive
to me. Answered all questions and very informative.
to me. Answered all questions and very informative.
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by LJHOLETZKY1970
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2023 -
Family Hyundai responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Service writers need more help.
Otherwise service was very good. Will not let them was my vehicle again. It left big black streakes on my hood.
Otherwise service was very good. Will not let them was my vehicle again. It left big black streakes on my hood.
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by VER53
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2023 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!
I have purchased several cars from Family Hyundai and
have always experienced excellent service. They receive an excellent rating.
have always experienced excellent service. They receive an excellent rating.
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by SJCALUMETCITY
Service Price Transparency
Other Employees Tagged:
Eric Kratschmer
Jan 23, 2023 -
Family Hyundai responded
Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Colin is the “Best” service representative ever!
!! He is always so courteous, thoughtful and helpful!
Mrs. Brewer-Baker
!! He is always so courteous, thoughtful and helpful!
Mrs. Brewer-Baker
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by LEARNATE
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2023 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.
Family Hyundai has always been great with service to our
two vehicles. All the people there are great.
two vehicles. All the people there are great.
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by Garyyaccino
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2023 -
Family Hyundai responded
Thanks for sharing about your experience with Family Hyundai. We appreciate your business, Gary, and hope to see you again soon!
It was great very professional atmosphere could be better
service was excellent see me right away great people work there
service was excellent see me right away great people work there
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by STANLEYB356
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2023 -
Family Hyundai responded
Thank you for your business and this review, Stanley. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They were friendly and did a great job communicating
updates on my car throughout the process.
updates on my car throughout the process.
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by joshh85
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2023 -
Family Hyundai responded
Josh, thank you for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
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