Colin Simmons | Page 39

The length of time to make an appt is excessive. It takes several messages to get a call back. You can’t make any appointments online. The staff there is nice though, once you finally get in for It takes several messages to get a call back. You can’t make any appointments online. The staff there is nice though, once you finally get in for an appointment. More

by KRISTIEMOSS26 Verified Customer Verified Customer

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My Car Was On The Lot From July to End of December . Minimum Communication And Updates Minimum Communication And Updates More

by KORSHEWATSON Verified Customer Verified Customer

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Terrible! ! terrible service department. My car was issued a recall. It took a month for an appointment. I made the appointment for a Saturday because we work f ! terrible service department. My car was issued a recall. It took a month for an appointment. I made the appointment for a Saturday because we work full time jobs. (dropped car off Friday night) because they said it was a hugh job and required a full day! I called and called on Saturday no one ever picked up the phone or returned my voicemail. Only to find out service closes early on Saturday. Your service department did not look at the car till Tuesday only to tell me they did not have the part. We had to find a car so my husband could get to work on Monday! They said they would call me when the recalled part came in. After a week I had to call and they said they had the part. All this time Colin kept saying it was a hugh job when clearly on my letter from Hyndai said it should only talk a couple hours. We dropped the car off night before again and I asked if the car would be ready the following day and he said he hoped so because they were having a Christmas party that day. Very inappropriate answer to a customer. More

by MCLEMENS7 Verified Customer Verified Customer

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Everyone that I dealt with was very friendly and professional. The service was excellent. Very satisfied. professional. The service was excellent. Very satisfied. More

by SUELLENBOTTOMLEY Verified Customer Verified Customer

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Family Hyundai is a dealership that I recommend for sales and service. They are very professional. and service. They are very professional. More

by danielle9douglas Verified Customer Verified Customer

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Poor experience with service department. made an appointment in mid-November for an appointment in mid-DECEMBER (over a MONTH OUT). Showed up, dropped off the car and explained symptoms, a made an appointment in mid-November for an appointment in mid-DECEMBER (over a MONTH OUT). Showed up, dropped off the car and explained symptoms, and never heard back for half the day. Calling during lunchtime, they claimed there was NO record of an appointment, and the car was being treated as a walk-in and would not be looked at for another week, and they did not bother to call and confirm this change in the plan of record. This is after calling the service manager and mentioning the exact dates and times the appointment was booked and re-confirmed in late november. More

by i3igpete Verified Customer Verified Customer

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Great people to work with explain every thing needed thank you for all your help thank you for all your help More

by JOHNPASSI59 Verified Customer Verified Customer

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Service department advisors are great very knowledgable friendly and informative. Would not go anywhere elsa friendly and informative. Would not go anywhere elsa More

by Kenbfamilyhyundai Verified Customer Verified Customer

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Nice people to deal with, I thought I got a good price on my trade-in, my trade-in, More

by CUB8424 Verified Customer Verified Customer

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Never explained to double click fob and never received safety report. Stopped by gave emial safety report. Stopped by gave emial More

by Bob Verified Customer Verified Customer

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