Colin Simmons | Page 27

The dealership is very comfortable and clean. People are friendly and polite and knowledgeable.. they keep you informed and to what is going on with your car. People are friendly and polite and knowledgeable.. they keep you informed and to what is going on with your car. More

by djasutis1957 Verified Customer Verified Customer

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I thought that the service was efficient and fast and well done I would definitely recommend service there well done I would definitely recommend service there More

by Frank Verified Customer Verified Customer

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Overall I have negative experiences with this dealer. I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared abou I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared about me as a person. Family Hyundai isn’t a family at all. What a joke of customer service More

by NICK_CAMPLIN Verified Customer Verified Customer

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Horrible customer service and responsibility! I bought my car from that dealership four years ago and have been having nothing but issues dealing with them. I bought a genesis throught them as th I bought my car from that dealership four years ago and have been having nothing but issues dealing with them. I bought a genesis throught them as they used to be a genesis dealer. But now they are no longer a genesis dealership and do not do maintenance. I have to drive 30 miles from my house now. While they were a genesis dealership I have brought in my car for the same issue multiple times but have never fixed it saying they do not see an issue. I have brought in pictures of instances of the issue but they refused to change it. I have a package with the dealership to get my car ceramic coated once a year. I had to call multiple times just to schedule my appointment. That is just ridiculous to schedule an appointment. On the day of the appointment they took pictures of my car and took the car. Once I came back to pick the car up, I noticed a huge gash on my tire and damage on my rim. I went to the service sales representatives and they asked me to come back the following day to speak with the rep who took my car in. I had to come in two days later and was only told they could not tell if it was there before or after I brought it in. They even told me that more than likely they did not do it. So I asked for the manager of the dealership to call me and set up a time to show me the video but have not been contacted for more than 30 days. Just bad customer service and will never buy a car through them again. I will be spreading the word of the experiences that I have had. More

by SHAWNK Verified Customer Verified Customer

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They always have time to hear mine and my husbands concerns and help us understand what they are doing to keep our vehicle working. concerns and help us understand what they are doing to keep our vehicle working. More

by jk52095 Verified Customer Verified Customer

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Really enjoyed the prompt attention getting my car evaluated for the needed service and the courtesy car provided during my down time evaluated for the needed service and the courtesy car provided during my down time More

by mcdowsn Verified Customer Verified Customer

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Nice people to deal with Matt kept me informed on the status of my vehicle repair status of my vehicle repair More

by KrisB Verified Customer Verified Customer

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Colin is always excellent which makes Family Hyundai excellent which makes me a happy lady. excellent which makes me a happy lady. More

by theresa.y Verified Customer Verified Customer

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Never had any issues when getting car serviced. Always friendly and keep you up to date on your car. Always friendly and keep you up to date on your car. More

by CHICAGONOLE1 Verified Customer Verified Customer

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Great job and awesome service writer always willing to work with Matt Casey. I will be returning work with Matt Casey. I will be returning More

by REYESHECTOR0618 Verified Customer Verified Customer

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