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2261 Reviews of Colin Simmons
October 23, 2018
Customer Service I bought a new car from Family Hyundai in June. It was the best car buying experience that I've ever had. Frederick didn't make me feel pressure, he w I bought a new car from Family Hyundai in June. It was the best car buying experience that I've ever had. Frederick didn't make me feel pressure, he was honest yet still loyal to his company and his customer service skills were excellent. Unfortunately, I had an accident a month later and my brand new car needed service. Although it was more than what Hyundai did on site, they were able to give me excellent options and stayed involved with me throughout the process even though they did not necessarily have to do so. There were a few misunderstandings that came up throughout this process, but the Hyundai family helped to get it resolved while always keeping the customer (me) at the forefront of decision making. I just got my very first oil change and Colin (who I worked with before) actually remembered me and was just as polite and professional as before. The wait was not very long (although they were very busy), and they even did a quick clean of my car. Each department that I've come in contact with were very knowledgeable, professional, and courteous. This experience has so far been a breath of fresh air. Thank you all for what you do! More
by JOSHELLEGILDON
Verified CustomerOther Employees Tagged: Tom Salin
October 23, 2018
Truly like Family I've been coming here since 2011 and never had a bad experience...Family Hyundai staff really and truly treat you as family... I absolutely love them. I've been coming here since 2011 and never had a bad experience...Family Hyundai staff really and truly treat you as family... I absolutely love them. More
by IRABROCK007
Other Employees Tagged: Graham Watson, Al Pellizzeri , Tom Salin
October 22, 2018
Fast and efficient service . Service Rep, Colin, was very thorough and explained the work to be done and answered all the questions I had. Very satisfied with the quality of . Service Rep, Colin, was very thorough and explained the work to be done and answered all the questions I had. Very satisfied with the quality of work and the service. More
by RBANDIT99
October 21, 2018
Always timely. In because my service light was on. The greeter asked a few questions and took care of everything. Thanks for everything. Thanks again Mr. Colin. In because my service light was on. The greeter asked a few questions and took care of everything. Thanks for everything. Thanks again Mr. Colin. More
by Hyundai Service Rating
October 21, 2018
Terrence Service Appt Family Hyundai does great work. All of the employees are extremely professional and exemplify the best in customer service! This is my third car at th Family Hyundai does great work. All of the employees are extremely professional and exemplify the best in customer service! This is my third car at this dealer and I am pleased with before & after the sale. Looking forward to possibly purchasing a new SUV from Family Hyundai. More
by TMAC1058
Other Employees Tagged: Al Pellizzeri , Tom Salin, Glenn Zagorski
October 18, 2018
Always Good Service I have always receive good, quality and timely service along with honesty from all of the sales personnel that I have ever had the privilege of meetin I have always receive good, quality and timely service along with honesty from all of the sales personnel that I have ever had the privilege of meeting. More
by z97964
Other Employees Tagged: Micheal Kratschmer
October 18, 2018
Very nice dealership This dealership does what it can to find the car that you are looking for plus get you fiance as easy as 1,2 3. I would recommend this place to everyo This dealership does what it can to find the car that you are looking for plus get you fiance as easy as 1,2 3. I would recommend this place to everyone More
by ANGELMARTIN911
Other Employees Tagged: Graham Watson , Larry Edwards, Mike Majchrowicz, Tom Salin, Phil Steffen
October 16, 2018
No More! When I bought my 2014 Hyundai Santa Fe Sport in September of 2014, I thought “WOW, this is a great SUV”. But then less than a year later, the front d When I bought my 2014 Hyundai Santa Fe Sport in September of 2014, I thought “WOW, this is a great SUV”. But then less than a year later, the front driver seat developed a tear. I had the warranty for the interior and exterior repair service that I paid extra for. I went through xxxx just to get them to honor the contract and fix the seat. Oh yeah, the tear came right back. At another oil change, I asked the service department to check why I couldn’t get my phone to connect correctly to the Hands-Free Bluetooth. I was told there are a lot of people in here that need service and they really don’t have time. What? Then I had the car serviced and had to have the brakes done and they did an oil change and cabin air filter replacement. Coming back several months later to get my oil changed again, I was told that my cabin air filter hasn’t been replaced in a while, so it needs replacing. I stated that at the last oil change it was changed. The rep checked and sure enough, it had been changed. Then the recall comes in the mail. The recall that stated "Machining errors during the engine manufacturing process may cause premature bearing wear within the engine". I brought my car to the dealership and they assured me that the engine was okay. But wait, while driving on the expressway several months later, my car stalled on me once. Then on August 10th, the engine began making very loud knocking noises. The car had to be towed to the dealer. I was told I would need a refurbished engine installed and it would take some time before the parts would be in. My car was at the dealer from Friday, August 10th until Saturday, October 13th. During the time was car was at the dealer, I had three different loaner vehicles. With the last loaner I had, there was a incident on the expressway with two other drivers that I was involved in. The disgruntled and aggressive drivers called Family Hyundai to complain that I was driving erratically. It was actually the driver in front of me that stopped short and the driver behind me that was tailgating who literally had to swerve onto the shoulder to avoid hitting me. A gentleman from Hyundai called and stated that he received 2 calls stating that I swerved and pushed someone into the guardrail and was driving erratically -- not true. First, he called me while I was driving. Second, he automatically assumed I was in the wrong. He never asked what was going on. He didn't ask if I was using the hands-free option. THEN he yelled at me that I had better drive carefully in a car that had HIS name on it! When I picked up my car on Saturday morning, October 13th, Colin Simmons was very nice and assisted in getting my paperwork so I could get my car and be on my way. He has been the only salesperson that has consistently delivered a great customer experience. You just don't know when you come in, who you will get to assist you. Thank you, Family Hyundai! This customer is done with your dealership. Please don't call me or send me any emails anymore. Adios! More
by DAVIDNJANICE2000
Other Employees Tagged: Jim
October 14, 2018
AWESOME CUSTOMER SERVICE I love this dealership. Tom and Colin are always professional and offer excellent customer service. I have had some concerns in the past and Tom took I love this dealership. Tom and Colin are always professional and offer excellent customer service. I have had some concerns in the past and Tom took excellent care of me. More
by angela67
Other Employees Tagged: Tom Salin
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