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2261 Reviews of Colin Simmons
October 13, 2018
Rude approach!! I did make an appointment through BlueLink, for an oil change. It was the last one of the day. When I arrived a young service worker asked me what I w I did make an appointment through BlueLink, for an oil change. It was the last one of the day. When I arrived a young service worker asked me what I was there for? I responded, for an oil change. Oh no, he replied, we don’t take oil change appointment at this time. I said: I did it with BlueLink and they gave this appointment. Oh, okay he replied... on the internet it’s crazy!! The next one did the same with out asking how I made the appointment first , that will avoid being so rude.outfront. The dealer offered the costumer, as a compliment, vacuum and wash. They did not vacuum my car, they washed it but they did not dry it. I felt like... there you have it!! Now, get the he’ll out!! In the past, they will take there time and will tell you all the checkpoints that comes with that service like air tires, transmission fluid, filter check, etc. Like in any other place... Not this time. They call me, told me what do I need for the next appointment and go and pay the bill. Thank you very much!! Costumer Service people!! You’re the face of a company. You need to show and treat the costumer with respect and give the service with grace, no matter how the costumer made the appointment. He/she was there with an appointment, not a walk in. Complete the service explaining what was done, apologizing for being rude. It’s Friday, you and everybody else are tired and want to go home, that’s understandable. Don’t take it on the costumers. That’s how they make feel, rejected! Crazy internet!! More
by CHOCOTICA
Verified CustomerOther Employees Tagged: Murad Alramahi
October 13, 2018
Peace of Mind Tire pressure light was on when I got in car after work on Friday. Stopped by and Family Hyundai checked it out. All was ok and can enjoy the weeke Tire pressure light was on when I got in car after work on Friday. Stopped by and Family Hyundai checked it out. All was ok and can enjoy the weekend drive without a worry. More
by KLMFEME
Other Employees Tagged: Tom Salin, Crystal
October 13, 2018
Disappointed Colin Simmons in the service department was great.As for the service it was not the best.I came in because my car informed me it was time for my first Colin Simmons in the service department was great.As for the service it was not the best.I came in because my car informed me it was time for my first service appointment.I leave and my car is still telling me it is time for my service appointment the system was never reset and Colin and I discussed it and he went back to remind them to change it so I know it is not set for my next service appointment.They informed him the car was ready we go to the door and it wasn't there so Colin checked and apologized that it was in line for a car wash.We are told again it is ready we come out and it is not dried off.I am very disappointed I never had this trouble at Toyota.Feeling very disappointed. More
by marilynhspencer
October 13, 2018
Colin was great,greeted me right away,with a smile,very pro, Colin ,was great ,greeted me right away,with a smile, Colin is very friendly and professional,I had a good experience I would definitely recommend fa Colin ,was great ,greeted me right away,with a smile, Colin is very friendly and professional,I had a good experience I would definitely recommend family hyandai More
by FRANCESCA611
October 13, 2018
Best experience, great Service from Colin Great experience friendly staff, they know what customer service is. Professional and would reccomend to anyone. Very happy with Family Hyndai and wi Great experience friendly staff, they know what customer service is. Professional and would reccomend to anyone. Very happy with Family Hyndai and will go back. More
by ALECSPA
October 13, 2018
Colin is the best. Always a pleasant experience with him. It's always a pleasure working with Colin in the Service Department. Although some reps have been rude; Colin always manages to smooth things over. He It's always a pleasure working with Colin in the Service Department. Although some reps have been rude; Colin always manages to smooth things over. He is the only reason I keep coming back for service. It's always good to see Jerry Lacy. He always offer good trade in deals. More
by DL
Other Employees Tagged: Jerry Lacy , Tom Salin, Phil Steffen
October 11, 2018
Service advisor, Colin is the best. He explains in detail was is needed and why. Thank you, Colin. I really appreciate the service I received. I hope Family Hyundai appreciates a wonderf He explains in detail was is needed and why. Thank you, Colin. I really appreciate the service I received. I hope Family Hyundai appreciates a wonderful person like Colin More
by bjtaylor3
October 11, 2018
Expert service and on time. Always friendly, always feel like my vehicle is being well cared for. Always feel I'm getting expert advice I'm caring for my car. Always friendly, always feel like my vehicle is being well cared for. Always feel I'm getting expert advice I'm caring for my car. More
by GRAMMADISHES4840
Other Employees Tagged: Chabasco Elston, Mike Majchrowicz, Tom Salin, Phil Steffen
October 10, 2018
Transmission Warranty Very grateful that my 100.00 power train warranty covered a transmission sensor. Everyone there was extremely helpful. Colin Simmons explained everyth Very grateful that my 100.00 power train warranty covered a transmission sensor. Everyone there was extremely helpful. Colin Simmons explained everything. No hidden costs. More
by JOTRENTADUE
October 09, 2018
90K Service Car booked in for 90k service and dealt with professionally by Colin from reception to when I picked the car up the same day. Colin and the rest of th Car booked in for 90k service and dealt with professionally by Colin from reception to when I picked the car up the same day. Colin and the rest of the team I spoke to during the day made the process go without any major issues. More
by DAZ
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