Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 158

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

March 05, 2021

Dealership Rating
Employee Rating

Good service when I pulled in the garage. I waited an hour and a half to get my car back. My car was washed. I am pleased with my he service. More

by patrick thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2021

Family Hyundai responded

Patrick, thank you for the 5 star review! We appreciate your business and our team looks forward to serving you again soon!

Mar 06, 2021

patrick thompson responded

You’re welcome.

March 05, 2021

Dealership Rating
Employee Rating

Excellent service. TJ went above and beyond to make sure my car was taken care of. Colin always makes sure we are happy with our service. More

by GSXRGIRL1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt

Mar 05, 2021

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad TJ and Colin were able to help, and we hope to see you again!

March 04, 2021

Dealership Rating
Employee Rating

The service department can be a better help in finding issues with your Vehicle only want to repair what you went in forDid you tell them you have more than one issues they tell you we are all booked swam More

by slickrick4049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Mar 22, 2021

Family Hyundai responded

Rick, Would it be possible to have someone from our management team reach out to you to discuss this? Thank you for your time, and hopefully, we can get to the bottom of this.

Mar 22, 2021

slickrick4049 responded

Yes

March 03, 2021

Dealership Rating
Employee Rating

The staff was very friendly and worked hard to get my vehicle back to me quickly while performing quality service. The vehicle was returned clean and well cared for. Thank you! More

by anne1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Mar 03, 2021

Family Hyundai responded

Thank you, Anne, for taking the time to leave us this fabulous review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 27, 2021

Dealership Rating
Employee Rating

I always receive EXCELLENT service from FamilyHyundai. I always receive EXCELLENT service from Family Hyundai. From the second you walk in...cashier and beyond walking out after service has been completed More

by LAGING.JEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

Feb 28, 2021

Family Hyundai responded

Jen, we appreciate your business and our team looks forward to serving you again soon!

February 27, 2021

Dealership Rating
Employee Rating

When I arrived, the service department was hopping! Even though I was early for my appointment, my car was serviced promptly. Colin was professional and friendly.! More

by LOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri

Feb 28, 2021

Family Hyundai responded

Thanks, Lou, for sharing your thoughts about your experience with our service team here at Family Hyundai. We appreciate your business and hope to see you again soon!

February 26, 2021

Dealership Rating
Employee Rating

I have always loved this dealer, therefore the 4. BUT, this time my car took 7 days due to computer hack. I should have been told before towing it there that it would be days, as they knew at that point. More

by deb.frawley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 25, 2021

Dealership Rating
Employee Rating

Great service in reasonable time great quality of work friendly service and a car wash to to complete the great experience I’ll be back for my vehicles next service More

by WYVELLCOOLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

Feb 25, 2021

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad our team provided a timely and pleasant experience. We look forward to seeing you next time!

February 25, 2021

Dealership Rating
Employee Rating

The appointment scheduling was great. They took me at my appointed time in a timely manner. They promised me the vehicle at the correct time More

by KJWOLNIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 25, 2021

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Sep 02, 2021

KJWOLNIAK responded

Family Hyundia was great

February 24, 2021

Dealership Rating
Employee Rating

Hyundai shouldn't wait until after a customer brings a car in to be informed that there's at least 100 cars ahead of them. Especially when the car isn't driveable and has to be towed in. Hyundai should i More

by Adeyemo
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Michael Kratschmer, Mike Majors

Mar 13, 2021

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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