Everyone goes out of there way to help u even though
there very busy . A pleasant experience thanku
there very busy . A pleasant experience thanku
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by grannyb0978
Verified Customer
Verified Customer
Dec 08, 2021 -
Family Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
No appointments until end of January. That's
unacceptable. Had to leave car all day
unacceptable. Had to leave car all day
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by pookoo1
Verified Customer
Verified Customer
Dec 06, 2021 -
Family Hyundai responded
Thank you for your feedback. We are sorry to hear that you weren't fully satisfied with your experience and would like to learn more. If you would be willing to discuss this in more detail, please reach out to us directly. Thank you for your time!
Excellent encounter with Colin my service representative.
He is always so very professional and keeps me informed of the status of work in progress. .Always Impressed with the cleanliness of the waiting area
He is always so very professional and keeps me informed of the status of work in progress. .Always Impressed with the cleanliness of the waiting area. Another bonus is my car is vacuumed and washed on my visits.
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by chisum5549
Dec 05, 2021 -
Family Hyundai responded
Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
You had car for two months, and when I finally got it
back, you hadn’t even washed it. I know they do that there, come on! I wasn’t offered a rental which I needed, I wasn’t offered discounted services o
back, you hadn’t even washed it. I know they do that there, come on! I wasn’t offered a rental which I needed, I wasn’t offered discounted services on future visits. The first time I called I was treated like crap. Subsequently, Colin in the service dept was the only one who treated me with respect. That guy deserves a raise.
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by juliannestrack
Verified Customer
Verified Customer
Dec 20, 2021 -
Family Hyundai responded
Thank you for providing this feedback, Julianne, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Thank you Family Hyundai I've been a Hyundai owner for
over 10 years I've bought my first brand new Santa Fe back in 2012 and I've been a Loyal customer ever since. I want to Give a special shot out to th
over 10 years I've bought my first brand new Santa Fe back in 2012 and I've been a Loyal customer ever since. I want to Give a special shot out to the entire Service Department.....Matt. Mike. Tom. Collin. Eric. And The Service Manager Mike Thank you once again for always making me feel welcome and appreciated 😊
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by charleeb68
Verified Customer
Verified Customer
Nov 30, 2021 -
Family Hyundai responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
I had an appointment that I made a few months ago. Due
to the shortage in staff everywhere, I was prepared to wait. Therefore, my service appointment went very well. Having a television to watch, snacks
to the shortage in staff everywhere, I was prepared to wait. Therefore, my service appointment went very well. Having a television to watch, snacks to eat, and a comfortable waiting area makes the wait better. My service advisor, Colin, was not feeling the greatest that day, but he provided excellent service to me
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by angela67
Verified Customer
Verified Customer
Nov 23, 2021 -
Family Hyundai responded
Angela, Thank you for the kind words for Colin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Colin Simmons did an outstanding job conveying my
instructions for service. As always, it was a great experience working with him...5 stars+
instructions for service. As always, it was a great experience working with him...5 stars+
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by rmach111
Verified Customer
Verified Customer
Nov 19, 2021 -
Family Hyundai responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Colin delivered such a great experience!
My first oil change was a great experience. Car washed,
inside of vehicle as clean as when it was dropped off. Ordered a part for a recall I didn’t know about. Very friendly and got me taken care of right
inside of vehicle as clean as when it was dropped off. Ordered a part for a recall I didn’t know about. Very friendly and got me taken care of right away.
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by dl13
Verified Customer
Verified Customer
Nov 18, 2021 -
Family Hyundai responded
Thank you, we appreciate your business and our team looks forward to serving you again soon!
Vehicle finished before expected time which was
wonderful! Friendly staff all of the time there.
wonderful! Friendly staff all of the time there.
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by cspain1971
Verified Customer
Verified Customer
Nov 17, 2021 -
Family Hyundai responded
Thank you for sharing your thoughts about your great experience with Family Hyundai. We appreciate your business and hope to see you again soon!
Colin kept me well informed of all services needed and
complete on my vehicle. Great service.
complete on my vehicle. Great service.
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by raybrown37
Verified Customer
Verified Customer
Nov 17, 2021 -
Family Hyundai responded
Thank you for your very kind review, Ray. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience with Colin here at Family Hyundai.