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Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 120

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,263 Reviews
4.6

2,263 Reviews

Write a Review

2263 Reviews of Colin Simmons

April 29, 2022

Dealership Rating
Employee Rating

Great service and friendly workers, everything was done great and I was called when it was done. More

by Sandie16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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May 01, 2022

Family Hyundai responded

It's great to hear, Sandie, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

April 29, 2022

Dealership Rating
Employee Rating

I purchased our brand new Santa Fe. . wonderful vehicle. Always kind and thorough service. I would recommend this dealership for sure. More

by JULIEPGEOTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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May 01, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Julie, and we look forward to working with you again.

April 27, 2022

Dealership Rating
Employee Rating

Gave us a loaner car when service was needed on my vehicle at no charge. More

by ppiet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter

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Apr 27, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 27, 2022

Dealership Rating
Employee Rating

This dealership seems to be thorough, efficient and concerned about the customer's welfare. I look forward to future service. More

by roscoecanty7756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 27, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 26, 2022

Dealership Rating
Employee Rating

Everyone is always so accommodating and helpful. Always keep me informed of what is going on. Always a good visit. More

by ROYSE.ELAINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 26, 2022

Family Hyundai responded

Thank you, Elaine! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

April 26, 2022

Dealership Rating
Employee Rating

Service mgr Tom is rude. Definitely shouldn't be in his position. Bad communication on Service update. Service department do not answer phones or call back. More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Majors , Tom Salin

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May 04, 2022

Family Hyundai responded

Thank you for this feedback, Moe. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 26, 2022

Dealership Rating
Employee Rating

The service advisor gave me excellent customer service. The shuttle driver was good but I would have preferred a loaner. The floor mats were dirty as if someone was sitting in the back seat. More

by mack2u2003Mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank the shuttle driver

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Apr 26, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

April 25, 2022

Dealership Rating
Employee Rating

Collin was great to work with. He understood the urgency of the care issue and was able to get the care assessed and initiate repairs More

by CANDY71222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Mike Majors , Tom Salin

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Apr 26, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Collin was able to help, and we hope to see you again!

April 25, 2022

Dealership Rating
Employee Rating

Great service I would recommend them for service and recall work. The waiting room was conformable. More

by vjsosni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 25, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 24, 2022

Dealership Rating
Employee Rating

Very well run and felt like they cared about you as a customer! Very quick service in and out In no time More

by john_lorenz44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Apr 24, 2022

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, John, and don't hesitate to let us know if we can be of further assistance.

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