Colin Rees

I have only dealt with the service department. Their customer service is the best. They were friendly, helpful, honest and efficient. Their customer service is the best. They were friendly, helpful, honest and efficient. More

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It took 2 hours for an oil change that was scheduled for 8:00am. That should have only taken 1 hour. You need to schedule less appointments or don’t take people that’s show up at 7:00 with out an appointmen 8:00am. That should have only taken 1 hour. You need to schedule less appointments or don’t take people that’s show up at 7:00 with out an appointment More

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This dealer use to be great, my family has been purchasing/servicing our vehicles there for the last 20 years. But my latest experience was far below satisfactory. I was scheduled for an oil change purchasing/servicing our vehicles there for the last 20 years. But my latest experience was far below satisfactory. I was scheduled for an oil change, at 11 am. An hour and half goes by, (for an appointment scheduled oil change and tire rotation, ya crazy I know) I was waiting in the waiting area when I get a call from the tech stating that they found a where a leak was coming from and I was over due for a transmission fluid change and doing so would replace the gasket and fix the leak, so I told them to go ahead and do it if they could get it done and I was in my jeep by 4pm, they assured me that wouldn’t be a issue. (Why didn’t walk 15 feet to the waiting room to talk to me instead of calling I don’t know). So I took an Uber home to continue to pack for a trip, 3:30 roles around without any communication, so I call and had to leave a message. I then get a notification that an Uber will be on its way, it’s 3:45. I get to the dealer at 3:57. No one expressed an ounce of urgency, I didn’t end up leaving there till 4:20 and being told that I needed a new front drive shaft for my jeep…. Which who knows maybe it does, but I didn’t have time to check since I was now over 20 mins late to my trip. Did they communicate that they were running behind? No, did they apologize? Nope. If I assure someone that something will be done in time and it’s not, you can bet I’m communicating with them as quick as possible. And I sure wouldn’t make them call me to find out communication. More

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Thorough and efficient ! Nice personnel and lounge to relax while waiting for the vehicle to be completed. Nice personnel and lounge to relax while waiting for the vehicle to be completed. More

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Typically good service, have ran into a few issues but the manager is always willing to help. When maritza was in service, she was a great help as well. the manager is always willing to help. When maritza was in service, she was a great help as well. More

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Over all and for many reasons not my best experience. It would be hard for me to recommend this dealership to a friend. It would be hard for me to recommend this dealership to a friend. More

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Communication is great, service writer Collin was very friendly and informative of my next service interval. Would definitely recommend using lhmcjdr to anyone. Thanks giys friendly and informative of my next service interval. Would definitely recommend using lhmcjdr to anyone. Thanks giys More

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Great staff and knowledgeable service writers. Highly recommend LHM Jeep, Dodge, Ram automotive service and repair shop. Highly recommend LHM Jeep, Dodge, Ram automotive service and repair shop. More

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Did not put oil back into the truck to the safe fill line now have a knocking sound coming from my engine now have a knocking sound coming from my engine More

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I took my truck in for 1 service. .It took 6 days to get it back, with no communication on their end whatsoever..LEFT multiple voicemails. My wife left multiple voicemails, on 2 differ .It took 6 days to get it back, with no communication on their end whatsoever..LEFT multiple voicemails. My wife left multiple voicemails, on 2 different managers and 3 different advisors..She even sent a text..With 0 responses back..I will not be returning to this company. I work for a dealership myself and if we treated customers they way this company does, We'd be out of business. They don't care about customers, but only how much money they can squeeze out of you. Their so called app is as worthless as they are..I don't recommend this type of service or lack of communication. Larry H Miller should be ashamed to have this type of service customers receive..Their ratings are lies..Read the negative ones for truth.. More

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