Cody Johnson | Page 30

Above & beyond After being honored by appointment to program a new key fob, we were kindly offered a car wash as well as an oil change and were happy to do so. We After being honored by appointment to program a new key fob, we were kindly offered a car wash as well as an oil change and were happy to do so. We were in and out of there in just over an hour. The waiting areas and light snacks were very needed and a wonderful touch . Thanks guys & gals! More

by Lolliepop Verified Customer Verified Customer

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Wonderful Customer Service I recently had the remote start installed in my 2019 RDX and purchased floor mats and a cargo liner. My experience was great. Cody was personable and I recently had the remote start installed in my 2019 RDX and purchased floor mats and a cargo liner. My experience was great. Cody was personable and professional. He made sure I had a loner vehicle while they worked on my car. They even gave it a wash and parked it inside at my request! I recommend this dealership for car purchase as well as service needs!! More

by shaquana2781 Verified Customer Verified Customer

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Jackson Rocks The best , I accounted many dealerships in my life. JA IS the best so far. They do the best. Gerry is one so kind on what he does. The best , I accounted many dealerships in my life. JA IS the best so far. They do the best. Gerry is one so kind on what he does. More

by romainkonou Verified Customer Verified Customer

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Cody is such a great service advisor! Two thumbs up Cody has been helping me with my service on my 2017 Acura ILX for nearly two years now. He makes my visits pleasant from start to finish with exceptio Cody has been helping me with my service on my 2017 Acura ILX for nearly two years now. He makes my visits pleasant from start to finish with exceptional service. Treats me like family and that's while I'll always keep coming back to Jackson Acura. Not to mention their A1 fantastic sales division with a team of fella that now how to treat a customer. More

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great place Jackson Acura is a great place to work with. I visited on 2 separate occasions and both times the service was optimal. Cody is the best! Jackson Acura is a great place to work with. I visited on 2 separate occasions and both times the service was optimal. Cody is the best! More

by DARLA737 Verified Customer Verified Customer

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Replacing sliding cover under the arm rest Great job by the service advisor and technicians to have this done quickly. Very easy to schedule an appointment. It took much less time than I antici Great job by the service advisor and technicians to have this done quickly. Very easy to schedule an appointment. It took much less time than I anticipated. More

by chen82045 Verified Customer Verified Customer

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Good service, poor execution Rocker arm pressure sensor outage caused the car to be towed for service. I’m not a mechanic, but can’t they make the engine sensor fail “safe” like i Rocker arm pressure sensor outage caused the car to be towed for service. I’m not a mechanic, but can’t they make the engine sensor fail “safe” like in “crippled “mode so it can be driven for a few miles? The car was repaired by mid-morning the next day, so I Ubered over to retrieve. So far, so good! My Service Rep, Cody, was tied up with another customer, so I waited outside his glass office. I texted him that I was there to pick up my car. I doubt that he saw my text before he was picked up for lunch and was gone. I approached the receptionist, who was very helpful and tried to find someone else to assist me. She found a young lady 2 offices down who was very pleasant and gave me my paperwork. She left to get the car. Not sure what happened then, but it was probably another 6-8 minutes of nothing. The helpful receptionist saw me standing there and was apologetic as she tried again to help me . It was then that two reps in the adjacent office jumped in at the receptionist’s request. Pretty soon, they, too, disappeared. But they came back soon, with Cody, the 2 doors down rep, and the guy who retrieves the cars. After probably 30 minutes I finally got wheels again. Good service, poor execution. More

by TLC Verified Customer Verified Customer

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Great service This was a routine service for oil change and tire rotation. I like that they me know about upcoming service and repairs so that I don’t get a surpris This was a routine service for oil change and tire rotation. I like that they me know about upcoming service and repairs so that I don’t get a surprise. Car wash is a nice perk. Typically the service is very quick but in the meantime, I enjoy their snacks and Starbucks coffe! More

by nanlavin Verified Customer Verified Customer

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Impromptu service I stopped by on a Saturday to see if they had availability to perform routine service. They did. My brake pads were at the minimum so also replaced th I stopped by on a Saturday to see if they had availability to perform routine service. They did. My brake pads were at the minimum so also replaced those. They resurfaced the rotors as well which is recommended when replacing pads. The service personnel was very pleasant. The waiting area was very inviting and staff were overall very pleasant. Very customer friendly and great ambience while you waited with the various complimentary amenities such as Starbucks coffee/hot cocoa machine, water, sodas, snacks, etc. The complimentary car wash and vacuum was a pleasant surprise as well as. not many dealers do these services anymore. Overall, I had zero expectations and was very satisfied with my visit to the service center. More

by 2016 MDX Owner Verified Customer Verified Customer

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Acura Service Service advisor was good. Repair cost / estimate was accurate. I’m still not happy with Acura corporate. They know the RDX turbocharger has reliabilit Service advisor was good. Repair cost / estimate was accurate. I’m still not happy with Acura corporate. They know the RDX turbocharger has reliability problems. Turbochargers shouldn’t need to be replace for a faulty vacuum motor which just happens to be a non saleable part. Turbocharger plus labor $5,700. More

by 2007 Acura RDX Verified Customer Verified Customer

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