Christopher Lima | Page 14

I've been a Lexus owner since 2007. I love the brand and had a wonderful experience at Lexus of Tampabay in 2007. Lexus of Sarasota proved to be the exact opposite. I was charged mor I love the brand and had a wonderful experience at Lexus of Tampabay in 2007. Lexus of Sarasota proved to be the exact opposite. I was charged more than what I had agreed to pay and unfortunately, I did not catch it on my contract because sales tax was included on the sales price line (buyer beware, do the math!). I was assured by Shaun Mathis, Sales Leader, they would resolve my concern and 2 months later I cannot get him to answer my emails. All I can do at this point is chalk it up to a lesson learned and certainly warn others to be very thorough when dealing with them (or choose another Lexus dealership). Their practices have left me extremely disappointed. The 5-star reviews are begged for so it's no surprise to see how many there are. UPDATE: I was contacted by Lexus of Sarasota and they resolved my issue. I appreciate their responsiveness to my concerns and would certainly recommend them to potential buyers. They genuinely care about their customers. While it took a bit to get to the right person, the ultimate display of their client commitment was evident in their follow-up. More

Report | Print

Chris Luna was great when we bought our new vehicle. Very professional and got the process completed in record time. I really appreciated him not taking all day to close the deal. Good experience workin Very professional and got the process completed in record time. I really appreciated him not taking all day to close the deal. Good experience working with him throughout the buying process. Thank you Chris . More

Report | Print

Loved the service and Lisa was great! Always a pleasure to go there! Treated well and pleasant atmosphere! Always a pleasure to go there! Treated well and pleasant atmosphere! More

by LINDAG4HOMES Verified Customer Verified Customer

Report | Print

ANA is amazing! Very know, patient, and supportive. I will look for her the next time I’m shopping for a new Lexus. Very know, patient, and supportive. I will look for her the next time I’m shopping for a new Lexus. More

Report | Print

Great response time! With little notice given he was efficient! I was happy and will return! With little notice given he was efficient! I was happy and will return! More

by SHAUN.MATHIS1 Verified Customer Verified Customer

Report | Print

Our salesman, Grant was great to work with. I felt that he did everything possible to make us feel comfortable about the buying process. Jor and Chad did a super job and both were a pleasure to I felt that he did everything possible to make us feel comfortable about the buying process. Jor and Chad did a super job and both were a pleasure to deal with. Overall, a classy dealership with good employees. More

Report | Print

Carl is an excellent salesperson. Chez, the sales manager is easy to work with. Chris, the general manager runs a good business. Chez, the sales manager is easy to work with. Chris, the general manager runs a good business. More

by mrichker Verified Customer Verified Customer

Report | Print

Dealership actually wanted ME to be pleased with my purchase and they provided service that was above and beyond the ordinary! They found the Exact car I wanted and they SHIPPED it to my second home i purchase and they provided service that was above and beyond the ordinary! They found the Exact car I wanted and they SHIPPED it to my second home in another state!!! Wonderful to deal with. VERY highly recommended!!! Thank you!!! More

by MSFLASHG177 Verified Customer Verified Customer

Report | Print

Excellent service & sincere follow up during and after my car detailing and window tinting job. car detailing and window tinting job. More

Report | Print

Great dealership to deal with. Everything done so nicely and professionally. Loving my new car. Everything done so nicely and professionally. Loving my new car. More

Report | Print