Christopher Lima | Page 13

Excellent will refer friends to this dealership in the future. Great experience with everyone and wonderful tech specialist Jenny Bethell would give her 5 out of 5 for excellent customer support future. Great experience with everyone and wonderful tech specialist Jenny Bethell would give her 5 out of 5 for excellent customer support More

by aaxley55 Verified Customer Verified Customer

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Everyone I have dealt with this purchase has been attentive and helpful. All my questions have been answered to my satisfaction. Special thank you to Jason in service. attentive and helpful. All my questions have been answered to my satisfaction. Special thank you to Jason in service. More

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I have purchased a lot of cars and no one has ever explained a car with such details. It was an absolute pleasure dealing with Ana Lima. Exceptional customer service. explained a car with such details. It was an absolute pleasure dealing with Ana Lima. Exceptional customer service. More

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Friendly, courteous and they know how to make customer’s feel welcome. Would recommend them feel welcome. Would recommend them More

by GGRAMY Verified Customer Verified Customer

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Smooth process from sales to purchase. Would return again for another purchase. Thanks to all. Would return again for another purchase. Thanks to all. More

by SGINVESTS Verified Customer Verified Customer

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Ana was higher skilled and professional. We appreciated her guidance & knowledge in our IS 350F sport purchase. This dealership is also a pleasure. We’ve bought 4 cars now and always enjoyed We appreciated her guidance & knowledge in our IS 350F sport purchase. This dealership is also a pleasure. We’ve bought 4 cars now and always enjoyed bringing our car here. More

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I really enjoyed working with Ana. My only disappointment was what the sales manager gave me for my two trades. She was able to get me a little more in some other areas so I left in My only disappointment was what the sales manager gave me for my two trades. She was able to get me a little more in some other areas so I left in my new car pleased and excited. I would still recommend Lexus Sarasota as I had tried dealing with Lexus Wesley Chapel near my home and quite honestly they didn’t seem much interested when I didn’t purchase the only car they had in stock which was not the color I wanted nor did I want the “sport” version. The team at Sarasota overall a much happier experience! More

by JRHODEN54 Verified Customer Verified Customer

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Devyn did a great job both for us as consumers and for Lexus of Sarasota. He was honest and forthright from our initial meeting to our delivery date. We had waited almost one year for this vehicle and Dev Lexus of Sarasota. He was honest and forthright from our initial meeting to our delivery date. We had waited almost one year for this vehicle and Devyn kept us updated all along the frustratingly long time. If it was not for his honesty and updating us I doubt we would be driving a Lexus today! He deserves all the. best from Lexus and the dealership! More

by JOANSTEVENS765 Verified Customer Verified Customer

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I've been a Lexus owner since 2007. I love the brand and had a wonderful experience at Lexus of Tampabay in 2007. Lexus of Sarasota proved to be the exact opposite. I was charged mor I love the brand and had a wonderful experience at Lexus of Tampabay in 2007. Lexus of Sarasota proved to be the exact opposite. I was charged more than what I had agreed to pay and unfortunately, I did not catch it on my contract because sales tax was included on the sales price line (buyer beware, do the math!). I was assured by Shaun Mathis, Sales Leader, they would resolve my concern and 2 months later I cannot get him to answer my emails. All I can do at this point is chalk it up to a lesson learned and certainly warn others to be very thorough when dealing with them (or choose another Lexus dealership). Their practices have left me extremely disappointed. The 5-star reviews are begged for so it's no surprise to see how many there are. UPDATE: I was contacted by Lexus of Sarasota and they resolved my issue. I appreciate their responsiveness to my concerns and would certainly recommend them to potential buyers. They genuinely care about their customers. While it took a bit to get to the right person, the ultimate display of their client commitment was evident in their follow-up. More

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Chris Luna was great when we bought our new vehicle. Very professional and got the process completed in record time. I really appreciated him not taking all day to close the deal. Good experience workin Very professional and got the process completed in record time. I really appreciated him not taking all day to close the deal. Good experience working with him throughout the buying process. Thank you Chris . More

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