"Buyer beware. Read Fairview Chrysler reviews….found..."
Buyer beware. Read Fairview Chrysler reviews….found positive feedback which was our experience with their sales representative Nathan Stanley who we bought a 2017 Ram 2500 Limited ($58,000) from. Drove an hour to the dealership and looked at the truck, we liked it but there were a number of issue discussed before and after a test drive all of which Nathan stated would be taken care off, not true.
Interior needed cleaning pet hair all over the rear seat when folded down. Tires questionable but General Sales Manager said two tire were acceptable and he would not change them said he would give them to use at cost price, which seemed high to me so I told them to forget about it, during the safety inspection they did replace all four tires at no cost . Some minor rust under the truck, which I agreed to pay ($1200) for and have under coated. Went under the truck and removed tailgate panel, I could not find the rust proofing, although they had sprayed the bottom of the tailgate and doors outside and they had missed spot of rust proofing all over the underside and especially above the spare tire. Save your money and the rust proofing done by someone else.
Drove an hour to the dealership the following Friday to pick the truck up, which had passed the safety. Inspected the truck. Rear seat was not cleaned, Nathan apologized and took the truck into the shop and cleaned it himself. Broken rear light lenses had not been replaced but the truck passed the safety inspection, made arrangement to return next week to have the rear light lenses replaced. Driving home steering still jerking when cornering above 25 kms/hr merging onto the 403. Call Nathan again and he said they would check it next week but the Service Manager told him it was safety to drive.
Took a day off work and drove an hour down the dealership. Had the truck for a week now and really notice the steering wheel jerking in long corners. Dropped the truck off and we went shopping at the local mall. Got a call after an hour and went back for the truck and was told by a pleasant young woman everything had been taken care of. Left the dealership and as we went round the corner onto the 403 the steering started jerking again and the engine service light came on. Called the Dealership to speak to Nathan and was told he was not in today. Text Nathan and he replied, no longer at that dealership he had moved to the Grimsby location but he would call and have service call me to set up an appointment. Again, pleasant young woman called and set up an appointment for Tuesday the next week.
Took a day off work and drove an hour down the dealership. Dropped the truck off and we went shopping at the local mall. After four hours I called the dealership (from the mall) and was told the General Service Manager was discussing with the General Sale Manager to problem with the engine light, bad Nox sensor and the service advisor would call me back, also told me there was nothing wrong with the steering. Got the call back and told I would have to pay $1000 to have the senor replaced and they would have to order the part (Had the sensot change a local garage I use for $350.00) . Went back to the dealership and pick up the truck and left did not want to lose it on someone about the steering.
I did call the dealership the next day and spoke to the Service Manager who was understanding and suggested I take to truck to another dealer to see if they could pin point the problem with the steering.
"Service of Dodge Caravan"
Fairview Chrysler staff, administration staff and engineering technicians very courteous and efficient. I have always found the staff will go out of the way to investigate and solve the problem.
"Customer Service, quality of work, friendliness of staff !"
On Dec.19, my vehicle was booked in by Todd. As a
customer I was impressed with both his and his colleague Christina, professionalism.
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"Fast and friendly service"
I took my Jeep Commander in for a 200k service. This was the first time I had used Fairview for servicing the Commander and it hadn’t been serviced for a while. I was expecting a significant bill and it did turn out to be expensive. However, Todd, went out of his way to explain in detail all of the things they found and which ones were critical and which ones could wait. The communication was excellent and I was very comfortable with the work we ended up performing. The car was ready on time and at the price agreed. Todd and his colleague Christina are both very friendly and customer oriented. They will be my go-to people for all future services.
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Thank you so much to Todd for assisting with my vehicle repair this morning.
The part was diagnosed and repaired within a matter of hours. When Todd was unavailable, Christina was a great help so that I wasn't waiting.
Vehicles can be stressful most-times, but Todd was informative and kept in touch throughout the morning to update me on all progress, which I really appreciated.
Everyone was helpful and friendly, and I'm grateful for the friendly shuttle service to/from my workplace. I am new to the area, but when I require any future service, I will be coming to Fairview Chrysler. Thanks again!
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