Chris Hiebert | Page 12

Poor after sale service I got the vehicle 2 weeks ago. Its a leased vehicle and I took Excess Wear and Tear Insurance with that. But I changed my mind and wanted to cancel th I got the vehicle 2 weeks ago. Its a leased vehicle and I took Excess Wear and Tear Insurance with that. But I changed my mind and wanted to cancel the Wear and Tear insurance. I went 2 times at Whitby Toyota and called them so many times too. Everytime they told me to contact with Toyota Credit. I spoke so many times with Toyota Credit and they sending me to Whitby Toyota. As I bought the vehicle and got the the insurance from Whitby Toyota so they have responsibility to sort out this issue. Now I am at the middle of the situation. Whitby Toyota or Toyota Credit no one is sorting the situation. Feeling Whitby Toyota sold the vehicle now they have no responsibility. Its their duty to sort it out coz I am their customer. Also when I bought it I was told that there will 5000 aeroplan points, But its nearly 3 weeks still i haven't received the point. I was told it would be updated within 2/3 days. Vehicle sold so no more service from Whitby Toyota.Its really not acceptable. More

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AMAZING!!!! I went in to Whitby Toyota after visiting several other dealerships and test driving cars. I was looking at the Toyota Corolla in the showroom when Mi I went in to Whitby Toyota after visiting several other dealerships and test driving cars. I was looking at the Toyota Corolla in the showroom when Mitch introduced himself and asked me if I had any questions. I asked Mitch if he had a 2018 Toyota Camry in the Blue/Black XSE and he said that they do have one. He asked if i was interested in seeing it and possibly taking it for a test drive. I was in fact looking to test drive and was excited about this car. Mitch then went to find the keys but unfortunately the car was in the back and was unavailable to test drive, but then he told me that they have a black one which we can drive...so we went for a test drive. I enjoyed the car and told Mitch I would have to bring my wife back so she could test drive it as well. Not once was there any pressure about purchasing the car during the test drive or when we got back. Mitch was doing an amazing job creating rapport with me instead of a pressure salesman....which I really appreciated. I brought my wife back to test drive the car and we spoke to Mitch about the V6 as well so he suggested we test drive both, so when we went out in the 4 cyl Mitch got the V6 set up and also paid attention to my wife as she said she wanted a white car. SO when we got back from the test drive Mitch found a white Camry and had that set up for us when we returned. Needless to say we ended up buying the Camry XSE V6 which they brought in from a different dealership and I cannot stress enough about how great Mitch was through our whole buying process. Whitby Toyota has a great sales advisor and if you are looking for a Toyota my wife and I highly recommend Mitch Dunn from Whitby Toyota!!! More

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my RAV4 purchase experience I purchase my RAV4 LE on Saturday October 13, 2018. Somewhat it is scary how easy it is to purchase a car at this Toyota location. For one thing ther I purchase my RAV4 LE on Saturday October 13, 2018. Somewhat it is scary how easy it is to purchase a car at this Toyota location. For one thing there is no sale pressure, although we all know sales people work on commission. Andrew Ward was the first and last person I dealt with. He approached me and my son browsing through the cars on the yard and he took from there introducing me to My car. With his friendly and easy approach he answered all my what "if" questions and went through the terms and conditions of purchasing and financing this car. Picking up the car following Thursday was an experience as well. With an older brother's patience he went through all the options this car has explaining how they work and where to find what. Important when is dark outside and you want to make a safe ride home driving brand new car. More

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Happy Repeat Customer We have leased 3 vehicles from Gary Brown at Whitby Toyota. The customer service, experience and professionalism is exceptional and the dealership is We have leased 3 vehicles from Gary Brown at Whitby Toyota. The customer service, experience and professionalism is exceptional and the dealership is top notch. More

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3rd Vehicle purchase from Whitby Toyota... Picked up my new Tundra from Whitby today... Thanks Shawn for treating me like one of your nephews. I truly felt apart of the family! Picked up my new Tundra from Whitby today... Thanks Shawn for treating me like one of your nephews. I truly felt apart of the family! More

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My first Toyota ! This dealership is excellent. never been in a Toyota dealership before. NO pressure from staff what so ever. i original came here to buy a used car as This dealership is excellent. never been in a Toyota dealership before. NO pressure from staff what so ever. i original came here to buy a used car as I needed a low payment. Rashid and Chris were very helpful and answered all my question. I especially appreciated having the tour through through each department after buying my vehicle More

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Repeat Customer - 3rd purchase of RAV4 We dealt with Mitchell Dunn who was very friendly and professional. Mitch was very knowledgeable and was quick to answers all of questions. Mitch sho We dealt with Mitchell Dunn who was very friendly and professional. Mitch was very knowledgeable and was quick to answers all of questions. Mitch showed us several different models to ensure we making the right choice of vehicle. We were very pleased with the trade in value awarded to us as well. Pick up of the new vehicle went very smoothly. We are really pleased with our purchase and with Whitby Toyota. More

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Great Customer Experience! Seth was very helpful and informative. He helped me get in on the Factory Sale to purchase a 2018 Corolla LE at 0% financing. He was very accessible Seth was very helpful and informative. He helped me get in on the Factory Sale to purchase a 2018 Corolla LE at 0% financing. He was very accessible and available by cell or email to make arrangements to trade in my 2004 Camry, arrange financing and insurance. When I came to pick up my new car, he went over all the paperwork and details very patiently and showed me all the features of my new car. He made me feel very comfortable, allowing me to `play around`with all the gadgets before leaving the lot. He came back to the car twice to see if I had any questions and told me to call or email him with any other questions later. He was very trustworthy and thorough. I was very pleased with the low pressure and consideration given to me in arranging the financing and extended warranty as well, with Chris. I will highly recommend this dealership to friends and family and have confidence in coming there for my service. More

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Easy Shopping I had reached out to 2 dealerships in the Durham region after doing my research and Finance pre-approval on line, Whitby Toyota and Pickering Toyota. I had reached out to 2 dealerships in the Durham region after doing my research and Finance pre-approval on line, Whitby Toyota and Pickering Toyota. I first stopped by Pickering Toyota for a test drive and received inaccurate information about the car I was interested in as well as no reply to emails sent. Gary at Whitby Toyota was excellent. You can tell he has been in the business for close to 40 years. He knew his Toyota products and was able to answer all my questions and process the sale in time.. He even postponed his vacation by a day so he could be there when I picked up my car. I would highly recommend the dealership. More

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Quick & Efficient I am pleased with the attention I received. I came in with one purchase on my mind, a used Corolla. With price comparisions and simple customer care a I am pleased with the attention I received. I came in with one purchase on my mind, a used Corolla. With price comparisions and simple customer care and logic, it made more sense to buy new, which I did. And all in a matter of days. It was an urgent purchase, with a long-weekend looming and Shawn made it happen. Thank you! More

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