Chris Caracciolo | Page 44

I have gone several times. I have the highest warranty and was never told important information. I got a tire replaced and my remaining tires were never filled to match the replaced one. I made an appoint and was never told important information. I got a tire replaced and my remaining tires were never filled to match the replaced one. I made an appointment for tinting and was told that the day of my appointment no one was available to tint making me waste my time.. I also asked if they could fill the tires because they forgot to the last time they said they would and I ended up getting an oil change . When I got my car back of course they still couldn’t fill my tires with air... very disappointing. Also at point of sale I was told me warranty was valid to 60k miles or 4 years my last visit I was told that I was told incorrectly and it is only valid up to 36k miles and of coarse they let me know this at 35k miles. Also since I purchased my car you guys have the wrong email on file... I have called several times to change this as well with no luck it’s not even a valid email address no clue where you guys got it from. More

by giselle4r Verified Customer Verified Customer

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New Service Manager-Craig Smith- intervened on an old service related issue and mediated a fair result for both parties. Chris Caracciolo was very helpful and thorough. He went out of his way to help me service related issue and mediated a fair result for both parties. Chris Caracciolo was very helpful and thorough. He went out of his way to help me and my Truck. Great Job, Guys !! More

by SHELLYNWM Verified Customer Verified Customer

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Probably the worst experience to date. If I could pick a star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE a simple problem? In addition they charge $179 for a “diagnostic fee!” If I didn’t know any better I’d think they would be scamming us. And don’t be fooled because this “diagnostic test” they perform 8: no different than the one Auto Zone does FOR FREE! I would also like to add they would call my extended warranty and if they covered it, I wouldn’t have to pay the fee. HOWEVER, that’s not until AFTER they do the “diagnostic”, so if you want to roll the dice on a “maybe it’s covered, maybe not” be my guest. Crazy how dealerships have us eating out of their hands to buy a vehicle, yet to get that same vehicle serviced... we’re treated like trash. As if WE’RE inconveniencing them with a SCHEDULED appointment no less. I’m talking about you “BOB from St. Cloud” I recommend anywhere but a dealership because they think COVID is non existent and we have all the money in the world to waste. Well Jack... I’m sorry I only had 2 goats and a chicken to trade you. More

by ajarvis94 Verified Customer Verified Customer

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I’ve been a customer of CFL CJDR for almost 2 decades and service continues to go downhill. Made an appointment online and brought car in at assigned time to find the assigned rep wasn’t there. Then someone service continues to go downhill. Made an appointment online and brought car in at assigned time to find the assigned rep wasn’t there. Then someone finally stepped up and took car. After having to push them to find the extended warranty info in my history, car taken in. After hours of no communication checked in to find it was a simple issue as new battery. Got excuse they were backed up but my jeep was sitting in the middle of the garage not in a spot. Had to ask the service writer to go find out. Then to find out car still had to have the oil change down. After being their for over 5 hours was never so glad to leave. Before I even got home from the dealer got a call from a dealer rep trying to get me to trade in the car. I was like I want nothing to do with your dealer anymore. After owning Jeep’s for over 2 decades and buying multiple cars at CF, will not return for a purchase or service. This Moran company needs to really work on their Service and Efficiencies. I gave it one last try and all can’t express the disappointment. More

by sorcerermickey Verified Customer Verified Customer

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The staff at Central Florida Chrysler Jeep and Dodge Ram are so friendly and welcoming, especially Chris in the service department. He recognized me from my initial visit in December to fix my visor and aga are so friendly and welcoming, especially Chris in the service department. He recognized me from my initial visit in December to fix my visor and again when I recently came in to have the visor fixed, after waiting for the part to come in. We connected over football and being from the northeast. He was prompt to let me know when my vehicle was ready via the text system and as an added touch, ran my wrangler through the wash in the way out! More

by despinabarton Verified Customer Verified Customer

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Christopher Caracciolo was fantastic in providing me with excellence in service. He treated me like a VIP. I’ll comeback and look for Chris every time. The reason I’m not giving 5 stars is because my car was excellence in service. He treated me like a VIP. I’ll comeback and look for Chris every time. The reason I’m not giving 5 stars is because my car was not washed and that’s provided with the service. More

by Jeep Summit Fan 🤩 Verified Customer Verified Customer

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Screen was delaminating, causing the radio to change stations on its own. Exchange radio was ordered under warrantee. Service completed quicker than time estimate, everything requested was done perfectl stations on its own. Exchange radio was ordered under warrantee. Service completed quicker than time estimate, everything requested was done perfectly. More

by jeff Verified Customer Verified Customer

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I came in for first oil change if my new Jeep. I received excellent service. It took longer than expected but I had excellent service. excellent service. It took longer than expected but I had excellent service. More

by markgeers Verified Customer Verified Customer

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As always fast and excellent service Chris got everything take care in our vehicle and as always gave us the best prices on everything we got. take care in our vehicle and as always gave us the best prices on everything we got. More

by Rosie Roman Verified Customer Verified Customer

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This dealership is like all the others I’ve been before nothing exceptional at all about the service or the establishment just different people different location nothing exceptional at all about the service or the establishment just different people different location More

by weleyad Verified Customer Verified Customer

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