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Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian | Page 3

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

Write a Review

499 Reviews of Charles Sebastian

November 10, 2025

Dealership Rating
Employee Rating

Never called me back regarding my Jeep issue, constantly having problems and never let me know that the battery was not part of the warranty More

by JEANETTERUSK68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Nov 13, 2025

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, Jeanette, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 03, 2025

Dealership Rating
Employee Rating

This is the best dealer in Northern NV. We always feel like family when purchasing a vehicle. More

by SHANNA.CORNWELL47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Steven Harris, Tony Seibert , Robert Black

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Nov 03, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 22, 2025

Dealership Rating
Employee Rating

Lithia mechanics damaged my engines and try to cover it up as it was my fault. I came to facility with no issues with my jeep and left with an oil leak. Lucas was a condescending rude human trying to cov More

by RIVARD.JUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Lucas

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Oct 25, 2025

Lithia Chrysler Jeep of Reno responded

Hello, We would appreciate the chance to talk with you about the post-service condition of your vehicle. Could you kindly provide your preferred contact information so we can reach out and discuss this matter in more detail? Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

October 21, 2025

Dealership Rating
Employee Rating

Everyone at this dealership was very kind and courteous. My vehicle was in and out on time . Highly recommend. More

by PAMMCCARTHY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Oct 21, 2025

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

October 20, 2025

Dealership Rating
Employee Rating

The service person was great Everything went great I hope to have the same service again on my next visit More

by Burrusor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce

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Oct 21, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 30, 2025

Dealership Rating
Employee Rating

Much better than Carson jeep. Thank you for the help. Always Reno from now on. More

by specialistmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Sep 30, 2025

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

September 28, 2025

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Employee Rating

All was good, the time to do the work was very short and was well done!!! Nice customer area to wait for vehicle!! More

by STEVECAB30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Sep 28, 2025

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

September 25, 2025

Dealership Rating
Employee Rating

Easy interactions with service center after having been towed in overnight. Good communication and kept up to date on what was going on. Friendly service staff and clean More

by tommycrosby24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

Report | Print
Sep 25, 2025

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

September 05, 2025

Dealership Rating
Employee Rating

Quick and efficient way to have my vehicle serviced. I was back on the road in 30 minutes. More

by Rachel.bales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Sep 05, 2025

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback and glad you could count on Lithia Chrysler Jeep of Reno. Safe travels.

August 31, 2025

Dealership Rating
Employee Rating

Customer Service was absolutely beyond a shadow of a doubt the very best that I have ever experienced at a car dealership. The work was done very efficiently and quickly. 10 Stars plus More

by Puffyknows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

Report | Print
Aug 31, 2025

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

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