Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian | Page 10

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

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499 Reviews of Charles Sebastian

November 17, 2024

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Employee Rating

Had a 7:30am appointment but my Vehicle was not looked at until the the next morning More

by David
Service Price Transparency
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Recommend Dealer
Yes
Nov 18, 2024

Lithia Chrysler Jeep of Reno responded

Thanks for bringing this to our attention. Please feel free to reach out so we can address your experience at Lithia Chrysler Jeep of Reno.

November 16, 2024

Dealership Rating
Employee Rating

Constant issues with the service department not doing simple tasks correctly like scheduling a service for taillight issue and an oil change as an express oil change that doesn’t require an appointment?! More

by Cameron
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Nov 21, 2024

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience, Cameron, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 16, 2024

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Ben was very helpful. He was able to get my truck in on short notice and still get it back to me quickly! More

by Brandon
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Ben Owings

Nov 17, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback. We're glad our team could assist with your truck at Lithia Chrysler Jeep of Reno. If there's anything else we can do, feel free to reach out.

November 12, 2024

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Lithia Jeep Service is and has been the most professional, most competent and friendliest Jeep service department I’ve ever been to and I’ve been a Jeep owner for 25 years. I’ve been utilizing More

by THEBROWNFAMILY7273
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Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce, Tony Seibert , Jared - 5 stars!

Nov 13, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for being with Lithia Chrysler Jeep of Reno over these years! We're proud to consistently meet your expectations. Wishing you many more great experiences.

November 04, 2024

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This review is in no way malicious, but I’m tired of the service. My car was serviced Saturday, 10.16.2024. I asked Jared about a new spoiler to which I was told it would be a few thousand, never bothering More

by xavierjsmith1993
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Robert Pearce, Tony Seibert , Jared

Nov 07, 2024

Lithia Chrysler Jeep of Reno responded

Xavier, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 01, 2024

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Bought my first jeep there. . many years of service Always satisfied…. Great service staff tx More

by Dtyoung5
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Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce

Nov 04, 2024

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

November 01, 2024

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Employee Rating

Everyone is very polite and answer any questions I might have. They are very knowledgeable and get the work done in a timely manner. More

by stewart_juistew
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Recommend Dealer
Yes
Nov 04, 2024

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

October 25, 2024

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I had an issue with the display on my dashboard. Lithia got me in the next afternoon. Turns out it was because I didn’t know how to change the view, but they were very kind and inflated my tired and More

by katmarsh0730
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Recommend Dealer
Yes
Oct 25, 2024

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 25, 2024

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Great service. Was able to get in and out in 1/2 hour. Amazing place More

by dawn.carney3116
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Workmanship
Service Time
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Recommend Dealer
Yes
Oct 25, 2024

Lithia Chrysler Jeep of Reno responded

Dawn, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

October 24, 2024

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Employee Rating

Excellent care and service to my Jeep. And all of the personal service provided by the support staff was also very top quality. And, this included the gentleman driver who drove me home an More

by RALP.44
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Workmanship
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Recommend Dealer
Yes
Oct 25, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your kind words. We're proud to hear our team at Lithia Chrysler Jeep of Reno impressed you, and that the personal service met your expectations.

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