Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
Write a Review2425 Reviews of Carlos Munoz
January 04, 2020
CARLOS MUÑOZ- Service Advisor at Sarasota BMW I have been a loyal patron of this dealership for service for over 5 yrs. Even though I purchased the BMW out of state Carlos always provides me “whit I have been a loyal patron of this dealership for service for over 5 yrs. Even though I purchased the BMW out of state Carlos always provides me “white glove” service as if I bought the car from him. I drive over 90 mins from Tampa because he is always attentive to my needs and keeps me abreast of all potential and existing issues of service on my car. He’s always open and honest with me and the main reason why I continue to bring my vehicle for service at this dealership. More
January 01, 2020
Exceptional service! When I arrived Carlos explained what might be the problem. Again when he called to tell me my car was ready, he went over the invoice with me explaini When I arrived Carlos explained what might be the problem. Again when he called to tell me my car was ready, he went over the invoice with me explaining every detail. He told me to call if any other problems arose. He has been very helpful to me because my husband died unexpected and I didn’t take care of the car. More
January 01, 2020
Great Service Your facility is the only location I would consider for service on my 328. I would recommend the dealership for service of any magnitude, oil change s Your facility is the only location I would consider for service on my 328. I would recommend the dealership for service of any magnitude, oil change service to windshield replacement. More
December 28, 2019
Bought another BMW today Love Sarasota BMW. They are amazing to work with and very fair. Great Dealership. Highly recommend you visit if your in the market for car Love Sarasota BMW. They are amazing to work with and very fair. Great Dealership. Highly recommend you visit if your in the market for car More
Other Employees Tagged: Emilio Torres, Derek Thomas , Jesus Castillo, Greg Jones, Robert Real, Juan Cruz And Raj
December 27, 2019
Great Customer Service Carlos is always on top of his business. He is always a pleasure to see when I bring my vehicle to the service department. Ty Carlos is always on top of his business. He is always a pleasure to see when I bring my vehicle to the service department. Ty More
December 26, 2019
Five Star Dealership & Staff-See Jonathan In SALES I came in to buy a Car the day before Christmas in 2019...The reason why I came here is because the Solid, Competent, Super Friendly, And Knowledgable I came in to buy a Car the day before Christmas in 2019...The reason why I came here is because the Solid, Competent, Super Friendly, And Knowledgable SERVICE DEPARTMENT. Service Dept made all the difference in the world of me buying a car for the first time here at their SARASOTA BMW Location. Chris the sales Manager is super cool. Jonathan, my salesman was honest, down to earth, and really worked very hard for me for 5hrs from start to finish. The 5 hr lengthy time frame was no fault of the dealership as they were busy but moving people along in and out of financing department fast and efficiently from what I saw. The lengthy time was due to having Lots of small talk with all staff members while I made my mind up on which trim level to buy. I love my new certified preowned 2018. I love the warranty and available products I purchased from JESUS C, the financial manager as a piece of mind for my investment. They Treat You Like A King Here. See you all soon for service. Many Thanks, Can’t wait to do it again in 4-5yrs as this is now where me and my family goes going forward. 5STARTS More
Other Employees Tagged: Jonatan Escobar , Jesus Castillo, Fernando Santori
December 25, 2019
Excellent Service Carlos Muniz is always professional, courteous and efficient in getting your service completed.as soon as possible. Waiting area not very conducive f Carlos Muniz is always professional, courteous and efficient in getting your service completed.as soon as possible. Waiting area not very conducive for laptop use and is crowded is the only downfall when waiting. More
Other Employees Tagged: Abby Abouzeid
December 25, 2019
Car inspection Carlos was very helpful and made sure that everything was inspected with my car to ensure that nothing went unnoticed. Was very quick to respond to my Carlos was very helpful and made sure that everything was inspected with my car to ensure that nothing went unnoticed. Was very quick to respond to my questions and treated me as a customer with respect and was very informative. More
December 22, 2019
Excellent e Excellent personal attention, both by automotive technician and service advisor. Porter was friendly, cashier was attentive, employees ways greeted y Excellent personal attention, both by automotive technician and service advisor. Porter was friendly, cashier was attentive, employees ways greeted you with a smile. I think I said enough for you and this review thank you. More
Other Employees Tagged: Greg Jones, Aaron
December 22, 2019
Great customer service Customer service was great, carlos Munoz was an amazing service representative he explain everything and and really accurate with timings and price o Customer service was great, carlos Munoz was an amazing service representative he explain everything and and really accurate with timings and price of car my service, thank you for your hardwork More

