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Carlos Maldonado
Carlos Maldonado at Southlake Nissan
Refer Me

Carlos Maldonado

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

Contact Me
5.0
20 Reviews

Hi, My name is Carlos and I've been with Southlake Auto mall for 7 years now. I enjoy spending time with my family, fishing, golfing, video games and softball. I strive to make your experience as smooth and efficient as possible. Thank you and have a great day.

Dealership Experience

7 yrs, 9 mos

Industry Experience

7 yrs, 9 mos

Specialties & Trainings

Certified Nissan Service Advisor

Nissan Award of Excellence recipient

View more specialties & trainings
5.0

20 Reviews

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20 Reviews of Carlos Maldonado

May 19, 2024

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Employee Rating

Very nice and considerate. Take time to help and do the best they can to help fix vehicle More

by CRYSTALANTHONY2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen

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May 20, 2024

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear you had a great experience with our Service Dept. If you need anything in the future, please don't hesitate to reach out! Have a great day!

May 15, 2024

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Employee Rating

Very professional and honest staff. Not pushy at all. The service department is excellent and takes the time to explain everything. More

by rmay2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Audrey Love, Nathan Holliday, Nicholas Barrett, Brian Jensen

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May 15, 2024

Southlake Nissan responded

Thank you for taking the time to share your experience! We're delighted to hear that our staff provided you with professional and honest service, and that you found our approach non-pushy. Our service department always strives to ensure our customers are well-informed and satisfied with the explanations provided. If you ever need anything in the future, feel free to reach out. We appreciate your business and look forward to serving you again!

May 12, 2024

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Employee Rating

Very nice place to go,my car running very nice the people are great to work with . More

by ronniecress3902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen, Ken ONeal

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May 13, 2024

Southlake Nissan responded

Hi, thank you for the positive feedback! We are happy to hear you had a great experience with us here at Southlake! If you need anything in the future, don't hesitate to reach out! Have a great day!

May 10, 2024

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Employee Rating

FANTASTIC EXPERIENCE THANKS FOR THE AWESOME PROFESSIONAL SPEEDY SERVICE AND QUALITY WORK! THANKS FOR CONSIDERATE AND INFORMATIVE! More

by Shonuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 13, 2024

Southlake Nissan responded

We're delighted to hear about your fantastic experience with us! Providing speedy and quality service while ensuring our customers are well-informed is always our goal. Thank you for choosing us and for your kind words. We look forward to serving you again in the future!

May 10, 2024

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Employee Rating

Service department is excellent and dedicated to achieving your needs for your vehicle. This is a Nissan and Mitsubishi dealer and I have a Hyundai, yet they take care of me with precision! Thanks e More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen , Angel

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May 13, 2024

Southlake Nissan responded

Hi Janet, thank you for your fantastic feedback! We take pride in our dedicated service department, and we're thrilled to hear that Nicholas Barrett and the Southlake team provided you with excellent service, even for a non-Nissan or Mitsubishi vehicle like your Hyundai. Your satisfaction is our priority, and we look forward to continuing to meet your vehicle needs in the future. Thanks for choosing Southlake!

April 29, 2024

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Employee Rating

Randy, Justin, nick and Brian have provided me the best service ever! I will recommend and buy Nissans from them for rest of my life! More

by tamara768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dixie Pineda, Greg Chip, Randy Kawanna, Keeten Rippy, Nathan Holliday, Nicholas Barrett, Brian Jensen

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Apr 30, 2024

Southlake Nissan responded

It's wonderful to hear that Randy, Justin, Nick, and Brian provided you with such exceptional service! We greatly appreciate your loyalty and are delighted to have you as a lifelong customer. Thank you for your recommendation, and we look forward to serving you for many years to come!

April 28, 2024

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Employee Rating

This dealership has always been friendly and very helpful to me even when it didn't involve them. They went the extra step to make sure I was satisfied. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Chip, Kevin Amodeo

Helpful
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Apr 30, 2024

Southlake Nissan responded

Thank you so much for your kind words! We're glad to hear that our dealership has consistently provided friendly and helpful service to you, even when the matter wasn't directly related to us. Customer satisfaction is our top priority, and we appreciate your recognition of our efforts. Please don't hesitate to reach out if you ever need assistance in the future.

April 18, 2024

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Employee Rating

Great dealership . Randy is the best, he is the reason we keep buying Nissan’s. The service is great More

by Gregory Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Broughton, Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen

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Apr 19, 2024

Southlake Nissan responded

Hi Gregory, thank you for the positive review. We are happy to hear your satisfaction with Randy! If you need anything in the future, please don't hesitate to reach out. Have a great day!

April 15, 2024

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Employee Rating

Professional and knowledgable, process was very quick . I was updated very well, Friendly and informative advisors. More

by robert.garcia.82603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Holliday, Nicholas Barrett

Helpful
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Apr 16, 2024

Southlake Nissan responded

Thank you for your positive feedback! We're glad to hear that you had a professional, knowledgeable, and efficient experience with us. Our goal is to provide excellent service and keep our customers informed every step of the way. If you have any questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future.

April 13, 2024

Dealership Rating
Employee Rating

Very respectable and curtious and knowledgeable and well staffed with the needs and service department. More

by buddy2368758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nicholas Barrett

Helpful
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Apr 16, 2024

Southlake Nissan responded

Hi, thank you for the positive. We are happy to hear about your recent visit with us here at Southlake Nissan! If you ever need anything in the future, please don't hesitate to reach out! Have a great day!

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