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Brian Jensen
Brian Jensen at Southlake Nissan
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Brian Jensen

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.7
18 Reviews

Golf, Japanese car enthusiast, video games, cat ben, i drive a 350z,

Dealership Experience

20 yrs, 9 mos

Industry Experience

20 yrs, 9 mos

4.7

18 Reviews

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18 Reviews of Brian Jensen

May 15, 2024

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Employee Rating

Very professional and honest staff. Not pushy at all. The service department is excellent and takes the time to explain everything. More

by rmay2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Audrey Love, Nathan Holliday, Nicholas Barrett, Carlos Maldonado

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May 15, 2024

Southlake Nissan responded

Thank you for taking the time to share your experience! We're delighted to hear that our staff provided you with professional and honest service, and that you found our approach non-pushy. Our service department always strives to ensure our customers are well-informed and satisfied with the explanations provided. If you ever need anything in the future, feel free to reach out. We appreciate your business and look forward to serving you again!

May 12, 2024

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Employee Rating

Very nice place to go,my car running very nice the people are great to work with . More

by ronniecress3902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Carlos Maldonado, Ken ONeal

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May 13, 2024

Southlake Nissan responded

Hi, thank you for the positive feedback! We are happy to hear you had a great experience with us here at Southlake! If you need anything in the future, don't hesitate to reach out! Have a great day!

May 10, 2024

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Employee Rating

Service department is excellent and dedicated to achieving your needs for your vehicle. This is a Nissan and Mitsubishi dealer and I have a Hyundai, yet they take care of me with precision! Thanks e More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Carlos Maldonado , Angel

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May 13, 2024

Southlake Nissan responded

Hi Janet, thank you for your fantastic feedback! We take pride in our dedicated service department, and we're thrilled to hear that Nicholas Barrett and the Southlake team provided you with excellent service, even for a non-Nissan or Mitsubishi vehicle like your Hyundai. Your satisfaction is our priority, and we look forward to continuing to meet your vehicle needs in the future. Thanks for choosing Southlake!

May 02, 2024

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Employee Rating

The service is great as always and the people are always friendly and courageous,they keep you informed as too what is going on. More

by walter.fultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna

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May 03, 2024

Southlake Nissan responded

Hi Walter, thank you for the review. We are happy to hear about your recent experience in our service department! If you need anything in the future, please don't hesitate to reach out! Have a great day!

April 29, 2024

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Employee Rating

Randy, Justin, nick and Brian have provided me the best service ever! I will recommend and buy Nissans from them for rest of my life! More

by tamara768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dixie Pineda, Greg Chip, Randy Kawanna, Keeten Rippy, Nathan Holliday, Nicholas Barrett, Carlos Maldonado

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Apr 30, 2024

Southlake Nissan responded

It's wonderful to hear that Randy, Justin, Nick, and Brian provided you with such exceptional service! We greatly appreciate your loyalty and are delighted to have you as a lifelong customer. Thank you for your recommendation, and we look forward to serving you for many years to come!

April 18, 2024

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Employee Rating

Great dealership . Randy is the best, he is the reason we keep buying Nissan’s. The service is great More

by Gregory Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Broughton, Randy Kawanna, Nathan Holliday, Nicholas Barrett, Carlos Maldonado

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Apr 19, 2024

Southlake Nissan responded

Hi Gregory, thank you for the positive review. We are happy to hear your satisfaction with Randy! If you need anything in the future, please don't hesitate to reach out. Have a great day!

April 11, 2024

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Employee Rating

The experience was great and they were able to help with with my problem. Thanks again More

by Tonia Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Carlos Maldonado, Kevin Amodeo

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Apr 16, 2024

Southlake Nissan responded

Hi Tonia, thank you for the positive review. We are happy to hear you had a great experience with us! Have a great day!

April 08, 2024

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Employee Rating

I have been very pleased with the service at the Nissan dealership from the moment that I purchased my car until now. Always a satisfying experience at this dealership. Continue to keep up the good work. More

by Linda.spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Carlos Maldonado

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Apr 16, 2024

Southlake Nissan responded

Thank you for your positive feedback! We're delighted to hear that you've had a satisfying experience at our Nissan dealership from the moment of purchase until now. We appreciate your kind words and are committed to maintaining the high standard of service that you've come to expect. If you ever need anything else, please don't hesitate to reach out.

April 04, 2024

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Employee Rating

Good fast service. I was completely kept in the know as the repairs were done. More

by robertdnunn220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2024

Southlake Nissan responded

Hi Robert, thank you for the positive review. We are happy to hear about your great experience with our service department! If you need anything in the future, please don't hesitate to reach out. Have a great day!

March 06, 2024

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Employee Rating

Nick provided excellent service! He was thorough in his explanations, and was very friendly and professional. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett

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Mar 08, 2024

Southlake Nissan responded

Thank you for your feedback! We're thrilled to hear that Nick provided you with excellent service. Thorough explanations, friendliness, and professionalism are key values we strive to uphold. Thank you and have a great day.

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