Carlos Alcantar
Carlos Alcantar at Family Hyundai

Carlos Alcantar

Sales Professional

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.7
201 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

8 yrs, 1 mo

4.7

201 Reviews

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201 Reviews of Carlos Alcantar

August 26, 2025

Dealership Rating
Employee Rating

Great place for service and to buy a new or used vehicle. Joana from service is always courteous and poliet and attentive to customers need for what needs to be done on your car she great and awesome the pa More

by Olivia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Scott Lupo , joana from service dept

Aug 26, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 12, 2025

Dealership Rating
Employee Rating

Had a great experience. Carlos was wonderful and helped in every way. Strongly recommend Family Hyundai! More

by JBISBEE1122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 12, 2025

Family Hyundai responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

August 01, 2025

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Employee Rating

No pressure easy from start to finish friendly and explained clearly my options from start to finish. More

by WOOWOO711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri

Aug 01, 2025

Family Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Family Hyundai!

July 25, 2025

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Employee Rating

It was quick and easy no problems good experience so far would recommend to others. More

by WOOWOO711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2025

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 09, 2025

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Employee Rating

employees are always trying to help you and get things done at timely fashion the only complaint I have is when I purchased my car in June of 2024 I was told that the hail damage that was on my car would More

by jimfds2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Scott Lupo

Apr 10, 2025

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 14, 2025

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Employee Rating

efficient, timely, made the process easy. Listened to our needs, and found a compatible vehicle quickly. More

by APORTER51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 16, 2025

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

February 08, 2025

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Employee Rating

Very impressive, everyone & everything shows alot of care for the company, Salesman along with everyone is met More

by costellomarkp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Scott Lupo

Feb 09, 2025

Family Hyundai responded

Mark, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 03, 2025

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Employee Rating

I brought in my 2022 Tucson for oil change in Jan 15. I told the staff the power window locks for rear seat is not functioned, can he take a look so I can make an appointment for repair if necessary. But More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer, Mike Majors , Kenneth Begeske, one star.

Feb 06, 2025

Family Hyundai responded

Dan, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 01, 2025

Dealership Rating
Employee Rating

Unprofessional & lazy was my experience with Carlos. He gave me his card & wanted to make money off me but didn’t even bother asking my name. Didn’t even move to show me car I was looking at- sent me ou More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 06, 2025

Family Hyundai responded

Jay, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 09, 2024

Dealership Rating
Employee Rating

Carlos was great. We were in and out in 20 minutes. Very well run operation. More

by Paul
Recommend Dealer
Yes
Dec 09, 2024

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business, Paul, and hope to see you again soon!

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